Sales & Service Consultant: Digital Activation & Compliance

Lesaka Technologies Inc.; Bushbuckridge; Remote; ZAR 210,000 - 320,000; Full time

Job summary

Lesaka Technologies Inc. in Mpumalanga, South Africa, seeks a customer-focused sales and service professional. You will engage customers, educate them on digital channels, activate accounts, and cross-sell complementary products.

The role requires FAIS compliance, adherence to POPI and NCR guidelines, and a commitment to customer fairness. You will meet sales targets, resolve queries promptly, and support risk and regulatory controls.

Qualifications

• Minimum qualification: NQF 4.
• Preferred NQF 5 qualification as prescribed by the Financial Services Board.
• Regulatory Exam qualification.
• An appropriate recognised Diploma or Higher Certificate at NQF level 6.
• Microsoft Office literacy.

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Converse with our customers by living up to our brand promise of "HIGH FIVE" at all times.
• Make sure ACTIVATION is PRIORITY on onboarding.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.

Skills

Customer engagement

Communication

Regulatory knowledge

Teamwork

Education

NQF 4 Qualification

NQF 5 Qualification as prescribed by the Financial Services Board

Regulatory Exam qualification

NQF level 6 Diploma or Higher Certificate

MS Office literate

Job description

Lesaka Technologies Inc. in Mpumalanga, South Africa, seeks a customer-focused sales and service professional. You will engage customers, educate them on digital channels, activate accounts, and cross-sell complementary products.

The role requires FAIS compliance, adherence to POPI and NCR guidelines, and a commitment to customer fairness. You will meet sales targets, resolve queries promptly, and support risk and regulatory controls.