Sales & Reservations Manager - Boutique Hotel Chain

Placements24; Soweto; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary and commission

Employee discounts on hotel stays

Hybrid work arrangements

Career progression

Job summary

Placements24 is seeking a Sales & Reservations Manager for its boutique hotel properties in Soweto, Gauteng. You will drive revenue through strategic sales plans, lead a team of sales and reservations agents, and build strong corporate and agency relationships to maximize occupancy.

The role requires 4+ years in hotel sales/reservations, strong leadership, and experience with PMS and reservation software. Based in Soweto with possible travel within the region, offering a competitive salary plus

Qualifications

• 4+ years in hotel sales or reservations management.
• Proven track record of achieving sales targets and revenue growth.
• Strong knowledge of hotel sales processes, yield management, and distribution channels.
• Excellent leadership, communication, and interpersonal skills.
• Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or related field preferred.

Responsibilities

• Develop and implement strategic sales plans to achieve revenue and occupancy goals.
• Lead and motivate the sales and reservations team to meet targets and provide excellent service.
• Build and maintain relationships with corporate clients, travel agencies, and tour operators.
• Oversee the reservations process for efficiency, accuracy, and policy adherence.
• Analyze market trends and feedback to identify sales opportunities.
• Develop promotional offers and packages to drive bookings and revenue.

Skills

Sales leadership

Revenue growth

Yield management

Client relationships

Education

Bachelor's degree (Hospitality/Marketing/Business Admin)

Tools

Property Management Systems (PMS)

Reservation software

Job description

About the Role

Our client, a distinctive chain of boutique hotels known for personalized service and unique experiences, is seeking a motivated Sales & Reservations Manager for its properties located in and around Soweto, Gauteng. This role is responsible for driving revenue through effective sales strategies and optimizing the reservations process. You will lead a team of sales and reservations agents, develop relationships with corporate clients and travel agents, and implement strategies to maximize occupancy and revenue. The ideal candidate possesses strong sales acumen, excellent leadership skills, and a deep understanding of the hospitality market in Soweto and Gauteng. This is a key position contributing to the continued success and expansion of our boutique hotel brand.

Key Responsibilities

• Develop and implement strategic sales plans to achieve revenue and occupancy goals for the hotels.
• Manage and motivate the Sales and Reservations team to meet targets and provide excellent customer service.
• Build and maintain strong relationships with corporate clients, travel agencies, and tour operators.
• Oversee the reservations process, ensuring efficiency, accuracy, and adherence to booking policies.
• Analyze market trends, competitor activities, and customer feedback to identify sales opportunities.
• Develop and execute promotional offers and packages to drive bookings.
• Prepare sales reports, forecasts, and budgets.
• Collaborate with hotel management to ensure a cohesive guest experience from booking to check-out.
• Manage the property management system (PMS) and reservation software effectively.
• Represent the hotel chain at industry events and trade shows.

Requirements

• Minimum of 4 years of experience in hotel sales or reservations management, preferably within the boutique or luxury segment.
• Proven track record in achieving sales targets and driving revenue growth.
• Strong understanding of hotel sales processes, yield management, and distribution channels.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Experience in building and managing client relationships.
• Ability to analyze data and develop strategic sales plans.
• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or a related field is preferred.
• Must be based in or willing to travel regularly to Soweto, Gauteng, and surrounding areas.

Benefits

• Competitive salary and commission structure.
• Opportunities for professional development and career progression within a growing hotel group.
• Employee discounts on hotel stays and services.
• A dynamic and rewarding work environment.
• Potential for hybrid work arrangements.