Reservations Manager

Placements24; Centurion; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Salary and performance bonuses

Medical aid contributions

Retirement fund

Career development opportunities

Hybrid work model

Job summary

Placements24 is seeking a meticulous Reservations Manager for a premium Centurion hotel, blending remote flexibility with on-site collaboration in Gauteng. You will lead the reservations team, manage group and corporate bookings, and implement yield-driven strategies to maximize occupancy and revenue.

The ideal candidate has 4+ years in hotel reservations, solid PMS and channel manager experience, strong leadership, and excellent communication.

Qualifications

• 4+ years in hotel reservations with 2+ years in a supervisory or management role.
• Experience with hotel reservation systems (PMS) and channel managers.
• Strong understanding of revenue management and yield management principles.
• Excellent organizational, problem-solving, and analytical skills.
• Strong leadership and interpersonal communication abilities.
• Hybrid work availability in Centurion, Gauteng.
• Bachelor's degree in Hospitality Management or related field is an advantage.

Responsibilities

• Lead the reservations team to maintain high productivity and customer service.
• Oversee all reservation activities including individual, group, and corporate bookings.
• Implement and maintain policies to optimize efficiency and accuracy.
• Use reservation and revenue management systems to manage inventory, rates, and availability.
• Monitor booking pace, market trends, and competitor activity to adjust strategies.
• Collaborate with Sales, Marketing, and Revenue Management teams to align reservation strategies with hotel objectives.
• Ensure accurate forecasting of room occupancy and revenue.
• Handle complex reservation inquiries and resolve booking-related issues promptly.
• Train and develop reservation staff to enhance skills and performance.
• Generate reports on reservations performance and provide insights to management.

Skills

Reservations systems

Yield management

Leadership

Communication

Analytical skills

Excel

Problem solving

Team management

Forecasting

Hospitality knowledge

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Channel managers

Revenue management systems

Job description

About the Role

Our client, a highly-regarded hotel known for its exceptional service and strategic location in Centurion, Gauteng , is seeking a meticulous and customer-focused Reservations Manager. This role is responsible for overseeing all aspects of the reservations department, ensuring efficient booking processes, maximizing occupancy, and driving revenue. The ideal candidate will possess a strong understanding of reservation systems, yield management principles, and have excellent leadership and communication skills. You will play a key role in achieving the hotel's financial objectives by optimizing booking strategies and providing a seamless experience for potential guests. This position offers a hybrid work model, blending remote flexibility with on-site collaboration in Gauteng .

Key Responsibilities

• Manage and lead the reservations team, ensuring high levels of productivity and customer service.
• Oversee all reservation activities, including handling individual, group, and corporate bookings.
• Implement and maintain effective reservation policies and procedures to optimize efficiency and accuracy.
• Utilize reservation and revenue management systems to manage inventory, rates, and availability across various channels.
• Monitor booking pace, market trends, and competitor activity to adjust strategies as needed.
• Collaborate with Sales, Marketing, and Revenue Management teams to align reservation strategies with overall hotel objectives.
• Ensure accurate forecasting of room occupancy and revenue.
• Handle complex reservation inquiries and resolve any booking-related issues promptly.
• Train and develop reservation staff to enhance their skills and performance.
• Generate reports on reservations performance and provide insights to management.

Requirements

• Minimum of 4 years of experience in hotel reservations, with at least 2 years in a supervisory or management role.
• Proven experience with hotel reservation systems (PMS) and channel managers.
• Strong understanding of revenue management principles and yield management techniques.
• Excellent organizational, problem-solving, and analytical skills.
• Strong leadership and team management capabilities.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work a hybrid schedule, balancing remote work with on-site requirements in Centurion .
• A detail-oriented approach and a commitment to customer satisfaction.
• Bachelor's degree in Hospitality Management or a related field is an advantage.

Benefits

• Our client offers a competitive salary package, including a base salary and potential performance-based bonuses.
• Benefits include medical aid contributions and a retirement fund.
• This hybrid role provides a balance between remote work flexibility and essential on-site presence for team collaboration and operational oversight.
• Opportunities for professional development and career advancement within a well-established hotel group are available.
• Join a dedicated team in a key hospitality role in the vibrant Gauteng region.