Sales Coordinator - Quotations, Service & Delivery

Cashbuild Limited; South Africa; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Cashbuild Limited is recruiting for a Sales Coordinator at Tembisa West to grow sales through direct customer interaction and accurate quotations. You will manage quotations, deliveries, and loyalty programs while maintaining store standards and ensuring excellent customer service.

The role requires Grade 12 with extensive experience, strong numeracy, plan-reading ability, and proficiency in English. You will lead a small team and ensure safe, efficient operations in a busy retail environment.

Qualifications

• Grade 12 with 5 years related experience or 10 years related experience.
• Plan reading experience would be advantageous.
• Ability to communicate in English and the dominant language in the area.
• Above average numeric skills.
• Proven ability to provide exceptional Customer Service.
• Proven ability to work under pressure.
• Must be computer literate.
• Strong organising, planning and delegation skills.

Responsibilities

• Issuing and follow up of quotations to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct competitor analysis to ensure competitiveness of the store.
• Communicate bulk deposit transfers to Customers.
• Promote loyalty programs (VIC and Charge Card Customers).
• Manage an efficient delivery service and ensuring that the correct rates are charged.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.
• Record, follow up and resolve Customer Complaints.
• To ensure an efficient Customer Service at all times (all Customers are attended to).
• Telephone etiquette (to ensure that all calls are answered within the required time).
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms.
• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility.
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties.
• Ensure safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
• Be aware of suspicious people and / or activities in and outside the Store.
• Password security
• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.

Skills

Customer service

Numerical skills

Plan reading

English communication

Computer literacy

Education

Grade 12

Job description

Cashbuild Limited is recruiting for a Sales Coordinator at Tembisa West to grow sales through direct customer interaction and accurate quotations. You will manage quotations, deliveries, and loyalty programs while maintaining store standards and ensuring excellent customer service.

The role requires Grade 12 with extensive experience, strong numeracy, plan-reading ability, and proficiency in English. You will lead a small team and ensure safe, efficient operations in a busy retail environment.