Sales & Quotations Coordinator

Cashbuild Limited; Secunda; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cashbuild Limited is seeking a Sales Co (External Applications Only) to grow sales through constant customer interaction and accurate quotations. You will read plans, prepare quotes, manage deliveries, and uphold store standards while delivering excellent customer service.

Key focus areas include quotation follow-up, plan-reading, coordinating with customers, and promoting loyalty programs. The role requires strong numeric ability, good communication in English and local language, and solid

Qualifications

• Grade 12 with at least 5 years related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and dominant local language
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Responsibilities

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Deliveries: Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Effective management of the Ready for Business Checklists and processes
• Price changes to be implemented in line with advertised prices
• Implementation of planograms
• Ensure General Assistants, Sales Advisors and Forklift Drivers are present and available
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available
• Ensure staff execute their daily duties (Ready for Business and Beyond my Control)
• Ensure safety standards are adhered to (OHSA)
• Ensure PPE usage and safe operation of equipment
• Be aware of suspicious people or activities and password security

Skills

Customer service

Communication

Computer literacy

Planning & organising

Plan reading

Work under pressure

Numerical skills

Education

Grade 12

Job description

Cashbuild Limited is seeking a Sales Co (External Applications Only) to grow sales through constant customer interaction and accurate quotations. You will read plans, prepare quotes, manage deliveries, and uphold store standards while delivering excellent customer service.

Key focus areas include quotation follow-up, plan-reading, coordinating with customers, and promoting loyalty programs. The role requires strong numeric ability, good communication in English and local language, and solid