Sales & Quotes Specialist

Cashbuild Limited; Lydenburg; Presencial; ZAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Cashbuild Limited is seeking a Sales Coordinator (Internal Applications Only) to grow store sales through constant customer interaction, accurate quotations for building plans, and disciplined housekeeping and merchandising to maintain cost-effective delivery services.

The role requires Grade 12 plus 5 years of related experience (or 10 years total), plan-reading as an advantage, strong English and local language communication, above-average numeric skills, and proven customer-service

Formación

• Grade 12 plus 5 years related experience or a minimum of 10 years’ work related experience.
• Plan reading experience would be advantageous.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills.
• Proven ability to provide exceptional Customer Service.
• Proven ability to work under pressure.
• Must be computer literate.
• Proven strong organising, planning and delegation skills.

Responsabilidades

• Issuing and follow up of quotations in order to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct competitor analysis to ensure competitiveness of the store.
• Communicate bulk deposit transfers to Customers.
• Promote loyalty programs (VIC and Charge Card Customers).
• Manage an efficient delivery service and ensuring that the correct rates are charged.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.
• Record, follow up and resolve Customer Complaints.
• To ensure an efficient Customer Service at all times (all Customers are attended to).
• Telephone etiquette (to ensure that all calls are answered within the required time).
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms.
• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities.
• Ensure General Assistants, Sales Advisors and forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control).
• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security.

Conocimientos

Customer service

Plan reading

Numerical skills

Communication skills

Computer literacy

Organising & planning

Delegation skills

Pressure handling

Educación

Grade 12 + experience

Descripción del empleo

Cashbuild Limited is seeking a Sales Coordinator (Internal Applications Only) to grow store sales through constant customer interaction, accurate quotations for building plans, and disciplined housekeeping and merchandising to maintain cost-effective delivery services.

The role requires Grade 12 plus 5 years of related experience (or 10 years total), plan-reading as an advantage, strong English and local language communication, above-average numeric skills, and proven customer-service