Sales Coordinator & Quotation Specialist

Cashbuild Limited; Lydenburg; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Cashbuild Limited in Lydenburg, Mpumalanga, seeks a Sales Co for External Applications to grow sales through constant customer interaction, cost planning on building plans, and issuing accurate quotations while ensuring store housekeeping, merchandising and an efficient delivery service.

The role requires Grade 12 plus 5 years related experience or 10 years of experience, strong numerical skills, plan-reading advantage, and proven customer service ability.

Qualifications

• Grade 12 plus 5 years related experience or 10 years related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Responsabilités

• Issuing and follow up of quotations to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers
• Price changes to be implemented in line with advertised prices
• Implementation of planograms
• Ensure that General Assistants, Sales Advisors and Forklift Drivers are present and available
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties
• Ensure safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment
• Be aware of any suspicious people and / or activities in and outside the Store
• Password security
• Identifying and actively responding to clients' wishes and needs
• Deals with clients in a friendly manner
• Shows involvement in the client's problem
• Makes clients feel welcome
• Approaches the client's question with a can-do mentality
• Follows relevant training programmes and/or looks for opportunities to gain experience
• Seeks and uses opportunities for personal development

Connaissances

Customer Service

Plan reading

Numerical skills

English communication

Computer literacy

Organising and planning

Delegation

Description du poste

Cashbuild Limited in Lydenburg, Mpumalanga, seeks a Sales Co for External Applications to grow sales through constant customer interaction, cost planning on building plans, and issuing accurate quotations while ensuring store housekeeping, merchandising and an efficient delivery service.

The role requires Grade 12 plus 5 years related experience or 10 years of experience, strong numerical skills, plan-reading advantage, and proven customer service ability.