Sales Coordinator - Quotes, Delivery & Customer Service

Cashbuild Limited; Nqanqarhu; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cashbuild Limited in South Africa is seeking a Sales Co (Internal Applications Only) to drive sales through constant customer interaction, cost-effective deliveries, and accurate quotations. The role focuses on planning, organizing, and delivering high-quality service across store operations.

The position requires plan reading, strong numeracy, and proven ability to manage quotations, deliveries, and loyalty programs, with emphasis on OHSA compliance and customer satisfaction.

Qualifications

• Grade 12 plus 5 years related experience or a minimum of 10 years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Responsibilities

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers
• Price changes to be implemented in line with advertised prices
• Implementation of planograms
• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and a trained backup available
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment
• Be aware of any suspicious people and / or activities in and outside the Store
• Password security
• Complying with generally accepted standards in activities related to the position
• creates realistic expectations
• is sincere
• handles sensitive information carefully
• shows awareness of values, indicates when boundaries are crossed
• Effectively handling detailed information and being consistently attentive to details
• Works in an orderly fashion
• Ensures that matters are handled in an orderly and accurate manner from start to finish
• Prevents mistakes

Skills

Communication

Customer service

Planning

Numeracy

Computer literacy

Delegation

Pressure handling

Plan reading

Education

Grade 12

Job description

Cashbuild Limited in South Africa is seeking a Sales Co (Internal Applications Only) to drive sales through constant customer interaction, cost-effective deliveries, and accurate quotations. The role focuses on planning, organizing, and delivering high-quality service across store operations.

The position requires plan reading, strong numeracy, and proven ability to manage quotations, deliveries, and loyalty programs, with emphasis on OHSA compliance and customer satisfaction.