Sales Coordinator - Quotation & Delivery Excellence

Cashbuild Limited; Bloemfontein; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Cashbuild Limited in Bloemfontein (Heidedal) is seeking a Sales Co to grow sales through customer interaction, costing of building plans, and issuing accurate quotations while maintaining housekeeping and merchandising standards and delivering a cost-effective service.

The role emphasises customer service, plan reading (advantage), and strong organising, planning and delegation skills, with focus on deliveries, loyalty programs and safety compliance.

Qualifications

• Grade 12 or equivalent.
• 5+ years related experience or 10 years work related experience.
• Plan reading experience advantageous.
• Ability to communicate in English and local dominant language.
• Above average numeric skills.
• Proven ability to provide exceptional Customer Service.
• Proven ability to work under pressure.
• Must be computer literate.
• Strong organising, planning and delegation skills.

Responsibilities

• Issuing and follow up of quotations to generate sales.
• Quote process and control Special Orders.
• Reading building plans and ensuring quotations are correct within the agreed timeframe.
• Manage telephone calls, answer and return calls, ensure follow ups are done.
• Conduct competitor analysis to ensure competitiveness of the store.
• Communicate bulk deposit transfers to Customers.
• Promote loyalty programs (VIC and Charge Card Customers).
• Manage an efficient delivery service and ensure correct rates.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made.
• Record, follow up and resolve Customer Complaints.
• Ensure efficient Customer Service at all times.
• Telephone etiquette to ensure calls answered promptly.
• Store Standards: Ready for Business checks, price changes, planograms.
• People Management: ensure staff present, backup available, daily duties.
• OHSA Safety: ensure safety standards are adhered to, PPE usage.
• Security Awareness: watch for suspicious activity and password security.

Skills

Plan reading

English communication

Numeric skills

Customer Service

Work under pressure

Computer literacy

Organising & planning

Delegation skills

Education

Grade 12

Job description

Cashbuild Limited in Bloemfontein (Heidedal) is seeking a Sales Co to grow sales through customer interaction, costing of building plans, and issuing accurate quotations while maintaining housekeeping and merchandising standards and delivering a cost-effective service.

The role emphasises customer service, plan reading (advantage), and strong organising, planning and delegation skills, with focus on deliveries, loyalty programs and safety compliance.