Sales Coordinator

Phoenix Recruitment; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Iconic Hotel in Cape Town is seeking a Sales Coordinator to boost the efficiency of the Sales Department by providing key liaison support and maximizing revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

Responsibilities include assisting with reservations for FITs/groups/conferences, preparing rate proposals, MIS reporting, maintaining the customer database, and ensuring Health & Safety compliance.

Qualifications

• Diploma/ Degree from a reputable hotel school.
• 1 Year experience in a similar position.
• Should be fluent in English. Additional language advantageous
• IT Knowledge: Microsoft Office & Opera

Responsibilities

• Establish effective customer relationships and handle enquiries and requests.
• Assist the Sales Team by making reservations at the hotel for FIT's / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the teams customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic, for maintaining records of key data and documentation.
• Assist the Commercial Sales Manager / Director of Sales with generation of MIS and other departmental reports.
• Responsible for the inventory management of all Sales aids
• Assist with related duties as and when required by Sales & Marketing management.
• Ensuring compliance within the department and that Health & Safety directives are carried out.
• Continuously endeavor to improve the department's efficient operation, and knowledge of own job function.
• Always ensures effective implementation of the Code of Conduct.
• Efficient implementation of all work-related instructions given by the superiors / management

Skills

Customer relations

Reservations

MIS reporting

Opera PMS

Education

Diploma/Degree in hospitality management

Tools

Microsoft Office

Opera PMS

Job description

Iconic Hotel, based in Cape Town is looking for a Sales Coordinator to optimize the efficiency of the Sales Department by providing key liaison support and to maximize revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

Duties

• Establish effective customer relationships and handle enquiries and requests
• Assist the Sales Team by making reservations at the hotel for FIT's / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the teams customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic, for maintaining records of key data and documentation.
• Assist the Commercial Sales Manager / Director of Sales with generation of MIS and other departmental reports.
• Responsible for the inventory management of all Sales aids
• Assist with related duties as and when required by Sales & Marketing management.
• Ensuring compliance within the department and that Health & Safety directives are carried out.
• Continuously endeavor to improve the department's efficient operation, and knowledge of own job function.
• Always ensures effective implementation of the Code of Conduct.
• Efficient implementation of all work-related instructions given by the superiors / management

Requirements

• Diploma / Degree from a reputable hotel school
• 1 Year experience in a similar position
• Should be fluent in English. Additional language advantageous
• IT Knowledge: Microsoft Office & Opera