Sales Coordinator

Craven Cottage CC; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Craven Cottage CC in Cape Town seeks a Sales & Reservations Assistant to support the Sales Team with hotel reservations for FITs, groups and conferences, prepare rate proposals and follow up to maximise revenue.

The role requires a Diploma/ Degree in hospitality, at least 1 year of experience, fluency in English, and proficiency in Microsoft Office and Opera PMS. Work is on-site in Cape Town.

Qualifications

• Diploma / Degree from a reputable hotel school.
• 1 Year experience in a similar position
• Should be fluent in English. Additional language advantageous
• IT Knowledge (Microsoft Office & Opera)

Responsibilities

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FIT's / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team's customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation.
• Assist with generation of MIS and other departmental reports.
• Responsible for the inventory management of all sales aids
• Assist with related duties as and when required by Sales & Marketing management.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• Involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
• Continuously endeavour to improve the department's efficient operation, and knowledge of own job function.
• Efficient implementation of all work-related instructions given by the superiors / management

Skills

Customer relationships

Reservations & proposals

Administration

Education

Hospitality diploma/degree

Tools

Microsoft Office

Opera PMS

Job description

Duties:

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FIT's / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team's customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation.
• Assist the Commercial Sales Manager/Director of Sales with generation of MIS and other departmental reports.
• Responsible for the inventory management of all sales aids
• Assist with related duties as and when required by Sales & Marketing management.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• Involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
• Continuously endeavour to improve the department's efficient operation, and knowledge of own job function.
• Efficient implementation of all work-related instructions given by the superiors / management

Requirements:

• Diploma / Degree from a reputable hotel school
• 1 Year experience in a similar position
• Should be fluent in English. Additional language advantageous
• IT Knowledge (Microsoft Office & Opera)