Sales Coordinator - Cape Town

HotelJobs; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Iconic Hotel in Cape Town is seeking a Sales Coordinator to optimize the Sales Department by providing liaison support and maximizing revenues through customer queries. You will handle administration and assist the Sales Team with reservations for FITs, groups, and conferences.

The role requires a hotel-school diploma or degree, 1 year of relevant experience, fluent English (additional language advantageous), and proficiency in Microsoft Office and Opera. On-site position in Cape Town.

Qualifications

• Diploma or degree from a reputable hotel school.
• 1 year of experience in a similar Sales/Coordinator role.
• Fluent in English; additional language advantageous.
• Proficient with Microsoft Office and Opera PMS.

Responsibilities

• Establish relationships with customers and handle enquiries.
• Assist Sales Team with reservations for FITs, groups, and conferences.
• Prepare rate proposals and follow up on business to maximize revenue.
• Handle non-residential conference queries and enhance business.
• Maintain an efficient department administration system.
• Update team customer database and respond to guest queries.
• Keep records of key data and documentation accurately.
• Assist with MIS and departmental reports.
• Inventory management of sales aids.
• Support Sales & Marketing management as required.
• Ensure compliance with Health & Safety directives.
• Uphold Code of Conduct and implement work instructions.

Skills

1 year experience in similar position

Fluent in English

Additional language advantageous

Education

Diploma / Degree from a reputable hotel school

Tools

Microsoft Office

Opera

Job description

Iconic Hotel ; based in Cape Town is looking for a Sales Coordinator to optimize the efficiency of the Sales Department by providing key liaison support and to maximize revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

Duties:

• Establish effective customer relationships and handle enquiries and requests
• Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic, for maintaining records of key data and documentation.
• Assist the Commercial Sales Manager / Director of Sales with generation of MIS and other departmental reports.
• Responsible for the inventory management of all Sales aids
• Assist with related duties as and when required by Sales & Marketing management.
• Ensuring compliance within the department and that Health & Safety directives are carried out.
• Continuously endeavor to improve the department’s efficient operation, and knowledge of own job function.
• Always ensures effective implementation of the Code of Conduct.
• Efficient implementation of all work-related instructions given by the superiors / management

Requirements:

• Diploma / Degree from a reputable hotel school
• 1 Year experience in a similar position
• Should be fluent in English.
• Additional language advantageous
• IT Knowledge: Microsoft Office & Opera