Sales & Marketing Coordinator - Cape Town

HotelJobs; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Iconic Hotel in Cape Town is seeking a Sales & Marketing Coordinator to optimise the efficiency of the Sales & Marketing Department by providing key liaison support and to maximise revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

You will establish customer relationships, assist the Sales Team with reservations for FITs / groups / conferences, handle enquiries, maintain records, and prepare MIS reports, while ensuring health and

Qualifications

• Diploma or degree from a reputable hotel school.
• One year of experience in a similar position.
• Fluent in English; additional language advantageous.
• IT knowledge, including Microsoft Office and Opera.

Responsibilities

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FITs / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist and maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic, for maintaining records of key data and documentation.
• Assist with generation of MIS and other departmental reports.
• Be responsible for the inventory management of all sales aids.
• Assist with related duties as and when required by Sales & Marketing management.
• Ensure a safe working environment that does not harm or injure self or others.
• Participate in Health & Safety within the department, ensuring compliance with directives, anticipating hazards and taking action to prevent them.

Skills

English (Fluent)

Additional language

Education

Diploma or Degree in Hospitality / Hotel Management

Tools

Microsoft Office

Opera

Job description

Iconic Hotel based in Cape Town is looking for a Sales & Marketing Coordinator to optimise the efficiency of the Sales & Marketing Department by providing key liaison support and to maximise revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

Responsibilities

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FITs / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist and maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic, for maintaining records of key data and documentation.
• Assist the Commercial Sales Manager/Director of Sales with generation of MIS and other departmental reports.
• Be responsible for the inventory management of all sales aids.
• Assist with related duties as and when required by Sales & Marketing management.
• Ensure a safe working environment that does not harm or injure self or others.
• Participate in Health & Safety within the department, ensuring compliance with directives, anticipating hazards and taking action to prevent them.
• Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
• Continuously endeavour to improve the department’s efficient operation and deepen knowledge of one's job function.
• Implement all work‑related instructions given by superiors or management efficiently.

Qualifications

• Diploma or Degree from a reputable hotel school.
• One year of experience in a similar position.
• Fluent in English; additional language advantageous.
• IT knowledge, including Microsoft Office and Opera.