Sales Co-Ordinator, Luxury Hotel, Cape Town

HotelJobs; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

HotelJobs in Cape Town seeks a Sales Co-ordinator for a luxury hotel. You will optimise sales efficiency, liaise with customers, and support the team with reservations for FITs, groups, and conferences. You will also maintain records, manage inquiries, and help prepare rate proposals.

The role requires a hotel school diploma and at least 1 year of similar experience, with strong English and MS Office/Opera skills. On-site position with focus on guest satisfaction and revenue growth.

Qualifications

• Diploma / Degree from a reputable hotel school.
• 1 year experience in a similar position.
• Fluent in English; additional languages advantageous.

Responsibilities

• Establish effective customer relationships and handle enquiries and requests.
• Assist the Sales Team by making reservations for FITs / groups / conferences and preparing rate proposals.
• Handle non-residential conference queries and ensure enhanced business.
• Assist with efficient administration and maintain the customer database.
• Maintain an accurate system for recording key data and documentation.
• Assist with MIS and departmental reports for Revenue leadership.

Skills

Customer service

Reservations

Sales support

Communication

Education

Diploma / Degree in hotel management

1 year experience in similar role

Tools

Microsoft Office

Opera

Job description

SALES CO-ORDINATOR, LUXURY HOTEL, CAPE TOWN

Job Purpose To optimise the efficiency of the Sales Department by providing key liaison support. To maximise revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

Major Areas of Responsibility

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation.
• Assist the Commercial Sales Manager/Director of Sales with generation of MIS and other departmental reports.
• Responsible for the inventory management of all Sales aids – brochures, CD’s and any other promotional material.
• Assist with related duties as and when required by Sales & Marketing management.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
• Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
• Ensures effective implementation of the Tata Code of Conduct at all times.
• Efficient implementation of all work related instructions given by the superiors / management

Qualifications and Experience

• Diploma / Degree from a reputable hotel school
• 1 Year experience in a similar position

Directly Reports

To the Director of Revenue

Key Customers

Immediate team, managers and associates from support departments, internal and external guests.

Key Success Metrics

Guest Satisfaction, Performance against budgets, Cost Saving

Language Proficiency

Should be fluent in English. Additional language advantageous

IT Knowledge

• Microsoft Office
• Opera