Sales & Marketing Coordinator

Craven Cottage CC; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

Craven Cottage CC in Cape Town is seeking a dedicated professional to establish effective customer relationships and assist the Sales Team with reservations and proposals. The ideal candidate will have a diploma from a reputable hotel school and 1 year of relevant experience.

Fluency in English is essential, with additional languages being advantageous. Knowledge of Microsoft Office and Opera is required. This role involves maintaining high standards of customer care and safety compliance within the department.

Qualifications

• Diploma / Degree from a reputable hotel school.
• 1 Year experience in a similar position.
• Fluent in English; additional language advantageous.
• IT Knowledge (Microsoft Office & Opera).

Responsibilities

• Establish effective customer relationships and handle enquiries and requests.
• Assist the Sales Team by making reservations, preparing rate proposals and following up.
• Handle non-residential conference queries and maintain administration system.
• Maintain and update the team’s customer database and incoming guest queries.
• Ensure accurate system for maintaining record of key data and documentation.
• Assist with generation of departmental reports.
• Manage inventory of all sales aids.
• Assist with related duties as required by Sales & Marketing management.
• Ensure safety compliance within the department.
• Improve the department’s efficient operation and knowledge of job function.
• Implement work-related instructions given by management.

Job description

Responsibilities

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation.
• Assist the Commercial Sales Manager/Director of Sales with generation of MIS and other departmental reports.
• Responsible for the inventory management of all sales aids.
• Assist with related duties as and when required by Sales & Marketing management.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• Involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
• Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
• Efficient implementation of all work-related instructions given by the superiors / management.

Requirements

• Diploma / Degree from a reputable hotel school.
• 1 Year experience in a similar position.
• Should be fluent in English. Additional language advantageous.
• IT Knowledge (Microsoft Office & Opera).