Retail Team Lead - WhatJobs Direct

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff discounts

Training and career development

Job summary

WhatJobs Direct in Soweto is seeking a Retail Team Lead to guide a busy store team and ensure exceptional customer service. You will support the Store Manager, mentor staff, and oversee daily operations in a fast-paced environment.

Join a vibrant Soweto retail team to develop leadership skills, coach colleagues, handle transactions, and maintain a welcoming shopping experience for customers.

Qualifications

• Prior experience in retail with some supervisory or lead experience preferred.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to work effectively in a fast-paced retail setting.
• Knowledge of sales techniques and store operations.
• Proficiency in POS systems.
• Flexibility to work various shifts, including weekends and public holidays.
• Ability to stand for extended periods and perform light physical tasks.
• A positive attitude and a commitment to teamwork.
• High school diploma or equivalent.

Responsibilities

• Lead and motivate a team of retail associates to achieve sales and performance goals.
• Provide exceptional customer service and ensure customer satisfaction.
• Assist with the daily operations of the store, including opening and closing procedures.
• Support the Store Manager in training and mentoring new and existing staff.
• Ensure merchandise is accurately displayed, stocked, and presented according to company standards.
• Handle customer inquiries, feedback, and resolve issues effectively.
• Process sales transactions and manage cash register operations.
• Maintain store cleanliness and organization.
• Enforce company policies and procedures among the team.
• Contribute to a positive and collaborative team atmosphere in Soweto.

Skills

Leadership

Customer service

Communication

POS systems

Supervisory experience

Teamwork

Sales techniques

Store operations

Education

High school diploma or equivalent

Tools

POS systems

Job description

About the Role

Our client, WhatJobs Direct, is looking for an experienced and motivated Retail Team Lead to join their vibrant store in Soweto, Gauteng. This role is ideal for a natural leader who enjoys motivating others and ensuring excellent customer service delivery. As a Team Lead, you will support the Store Manager in daily operations, guide a team of retail associates, and ensure sales targets are met. You will be a key point of contact for customers and staff, fostering a positive and productive work environment. This is a fantastic opportunity to take on more responsibility and advance your career in retail within the Soweto community. We seek individuals who are passionate about retail and possess strong leadership potential.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales and performance goals.
• Provide exceptional customer service and ensure customer satisfaction.
• Assist with the daily operations of the store, including opening and closing procedures.
• Support the Store Manager in training and mentoring new and existing staff.
• Ensure merchandise is accurately displayed, stocked, and presented according to company standards.
• Handle customer inquiries, feedback, and resolve issues effectively.
• Process sales transactions and manage cash register operations.
• Maintain store cleanliness and organization.
• Enforce company policies and procedures among the team.
• Contribute to a positive and collaborative team atmosphere in Soweto.

Requirements

• Previous experience in a retail environment, with some supervisory or lead experience preferred.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to work effectively in a fast-paced retail setting.
• Knowledge of sales techniques and store operations.
• Proficiency in POS systems.
• Flexibility to work various shifts, including weekends and public holidays.
• Ability to stand for extended periods and perform light physical tasks.
• A positive attitude and a commitment to teamwork.
• High school diploma or equivalent.

Benefits

Our client offers a competitive salary with potential for performance-based incentives. Employees receive staff discounts on merchandise and opportunities for training and career development within the retail sector. Join a supportive team in Soweto and grow your leadership skills in a dynamic retail environment.