Store Team Leader - Retail Operations

Placements24; Benoni; On-site; ZAR 70,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonuses

Staff discounts

Job summary

Placements24 in Benoni, Gauteng, is seeking a Store Team Leader to support store management and lead a team of sales associates. You will drive sales, maintain store standards, and ensure a positive customer experience on the shop floor.

The role requires a proactive leader with strong communication skills, experience in retail, and the ability to coach staff, manage inventory, and oversee merchandising while delivering excellent service across shifts.

Qualifications

• Minimum 1 year in a supervisory or leadership role.
• Strong communication and interpersonal skills.
• Proven ability to lead and motivate a team.
• Customer-centric approach with passion for service.
• Flexibility to work weekends and public holidays in Benoni.
• Ability to work independently and as part of a team.
• Good organizational skills and attention to detail.

Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service.
• Assist in managing daily store operations, ensuring smooth workflow and efficiency.
• Provide ongoing coaching and training to team members on product knowledge and sales techniques.
• Oversee merchandising and ensure the sales floor is well-organized and visually appealing.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Assist with inventory management, including stock counts and replenishment.
• Ensure compliance with company policies, procedures, and health and safety standards.
• Operate the Point of Sale (POS) system accurately and efficiently.
• Support the Store Manager in implementing sales strategies and promotions.

Skills

Leadership

Customer service

Sales

Team motivation

POS operation

Tools

POS system

Job description

About the Role

Our client is seeking a dedicated and energetic Store Team Leader to join their retail team in Benoni, Gauteng . In this role, you will be responsible for supporting the store management in daily operations, leading a team of sales associates, and ensuring an outstanding customer experience. You will play a vital part in driving sales performance, maintaining store standards, and fostering a positive work environment. The ideal candidate is a motivated individual with strong leadership potential and a passion for customer service within the retail sector, contributing to the vibrant commercial landscape of Benoni .

Key Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service.
• Assist in managing daily store operations, ensuring smooth workflow and efficiency.
• Provide ongoing coaching and training to team members on product knowledge and sales techniques.
• Oversee merchandising and ensure the sales floor is well-organized and visually appealing.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Assist with inventory management, including stock counts and replenishment.
• Ensure compliance with company policies, procedures, and health and safety standards.
• Operate the Point of Sale (POS) system accurately and efficiently.
• Support the Store Manager in implementing sales strategies and promotions.

Requirements

• Previous experience in a retail environment, with at least 1 year in a supervisory or leadership role.
• Strong communication and interpersonal skills.
• Proven ability to lead and motivate a team.
• Customer-centric approach with a passion for delivering excellent service.
• Basic understanding of retail operations, merchandising, and inventory management.
• Flexibility to work various shifts, including weekends and public holidays, in Benoni .
• Ability to work effectively both independently and as part of a team.
• Enthusiasm and a positive attitude towards work and colleagues.
• Good organizational skills and attention to detail.

Benefits

This role offers a competitive annual salary of 70000 R , along with opportunities for performance-based bonuses and staff discounts. Our client provides valuable training and development opportunities to support your career growth in retail. You will be part of a dynamic team in a well-established store in Benoni, Gauteng . Join a company that recognizes and rewards hard work and dedication.