Retail Team Leader: Customer Experience & Growth

Cape Union Mart Group; Margate; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Cape Union Mart Group is seeking an experienced store manager for its Margate operation in KwaZulu-Natal. You will lead daily store activities, drive turnover and profit while maintaining strong customer service standards.

Responsibilities include talent recruitment, training, coaching, retention, and ensuring adherence to company policies, visual merchandising standards, and health and safety practices. You will foster a positive team culture aligned with our brand values.

Qualifications

• 3 years of management retail experience.
• Matric or equivalent qualification.
• Clear criminal record.
• Ability to communicate effectively at all levels.

Responsibilities

• Assist in managing all aspects of a store.
• Maximise turnover and profit.
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Skills

People management

Customer service

Communication

Education

Matric or Equivalent

Tools

Microsoft Office Proficiency

Job description

Cape Union Mart Group is seeking an experienced store manager for its Margate operation in KwaZulu-Natal. You will lead daily store activities, drive turnover and profit while maintaining strong customer service standards.

Responsibilities include talent recruitment, training, coaching, retention, and ensuring adherence to company policies, visual merchandising standards, and health and safety practices. You will foster a positive team culture aligned with our brand values.