Retail Sales Specialist - Customer Experience & Growth

Cape Union Mart Group; Wes-Kaap; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Cape Union Mart Group is seeking a customer-focused retail assistant to help drive sales in a busy store. You will engage customers, maintain store presentation and help achieve targets while ensuring stock loss controls are adhered to and a positive shopping environment is delivered.

The role emphasizes clear communication in English, a friendly, confident manner, and a proactive approach to delivering excellent customer service in a dynamic retail setting.

Qualifications

• Desirable: 6 months of retail experience.
• Desirable: Matric or Equivalent.
• Clear Criminal record.
• Proficiency in English.
• Ability to communicate effectively.
• Customer service focus.
• Friendly, helpful, confident, and engaging personality.

Responsibilities

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Identify opportunities to increase sales.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring work environment and have fun.

Skills

Customer service

Communication

Cash handling

English proficiency

Education

Matric or equivalent

Job description

Cape Union Mart Group is seeking a customer-focused retail assistant to help drive sales in a busy store. You will engage customers, maintain store presentation and help achieve targets while ensuring stock loss controls are adhered to and a positive shopping environment is delivered.

The role emphasizes clear communication in English, a friendly, confident manner, and a proactive approach to delivering excellent customer service in a dynamic retail setting.