Retail Team Leader - Customer Engagement

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

Comprehensive training

Hybrid role with remote tasks

Job summary

Placements24 in South Africa is seeking a Retail Team Leader for its Queenstown, Eastern Cape store. You will guide a team of sales associates, drive customer engagement, and support achieving sales targets while maintaining a welcoming store environment.

The role combines in-store leadership with remote administrative tasks in a hybrid setup. You should be a strong communicator, motivate others, and be flexible to cover weekends and holidays as needed to serve the Queenstown store.

Qualifications

• Experience in retail sales or customer service with leadership potential.
• Strong interpersonal and communication skills.
• Willingness to work hybrid model.
• Legally eligible to work in South Africa.

Responsibilities

• Lead and motivate a team of retail sales associates to achieve store goals and deliver excellent customer service.
• Assist in training and development of team members, providing guidance and feedback.
• Ensure high standards of customer engagement and satisfaction are maintained throughout the store.
• Support the Store Manager in daily operations, including opening/closing procedures, cash handling, and inventory management.
• Maintain visual merchandising standards and ensure the store is clean, organized, and welcoming.
• Handle customer inquiries and resolve issues promptly and effectively.
• Contribute to achieving store sales targets and KPIs.
• Assist with administrative tasks, which may include remote reporting or scheduling coordination.
• Foster a positive and collaborative team environment.
• Uphold company policies and procedures, ensuring a safe and compliant retail space.

Skills

Leadership

Communication

Customer service

Team motivation

Organizational skills

POS systems

Tools

POS systems

Job description

About the Role Our client, a vibrant retailer focused on customer experience, is seeking an enthusiastic Retail Team Leader to join their Queenstown, Eastern Cape store. This role is ideal for a motivated individual looking to step into a leadership position, focusing on team development and ensuring exceptional customer engagement. You will guide a team of sales associates, foster a positive store atmosphere, and contribute to achieving sales objectives. The ideal candidate is a strong communicator, a natural leader, and passionate about delivering outstanding service. While primarily based in the **Queenstown, Eastern Cape** store, this role may involve some remote administrative tasks, offering a hybrid work arrangement. We are committed to building a strong team in **South Africa**.

Key Responsibilities

• Lead and motivate a team of retail sales associates to achieve store goals and deliver excellent customer service in **Queenstown, Eastern Cape**.
• Assist in the training and development of team members, providing guidance and feedback.
• Ensure high standards of customer engagement and satisfaction are maintained throughout the store.
• Support the Store Manager in daily operations, including opening and closing procedures, cash handling, and inventory management.
• Maintain visual merchandising standards and ensure the store is clean, organized, and welcoming.
• Handle customer inquiries and resolve issues promptly and effectively.
• Contribute to achieving store sales targets and KPIs.
• Assist with administrative tasks, which may include remote reporting or scheduling coordination.
• Foster a positive and collaborative team environment.
• Uphold company policies and procedures, ensuring a safe and compliant retail space in **Eastern Cape**.

Requirements

• Previous experience in a retail sales or customer service role, with demonstrated leadership potential.
• Strong interpersonal and communication skills.
• Enthusiasm for customer engagement and a passion for retail.
• Ability to motivate and guide a team.
• Good organizational skills and attention to detail.
• Familiarity with retail operations and POS systems is beneficial.
• Willingness to adapt to a hybrid work model, balancing in-store duties with remote administrative responsibilities.
• Availability to work flexible hours, including weekends and public holidays, as needed for the **Queenstown** store.
• Must be legally eligible to work in **South Africa**.
• A proactive attitude and a desire to grow within the retail industry.

Benefits

• Our client offers a competitive salary, opportunities for career advancement, and comprehensive training.
• You'll work in a dynamic team environment and contribute to a positive customer experience in **South Africa**.
• This hybrid role offers a mix of in-store leadership and flexible remote tasks, supporting your professional growth in the **Eastern Cape**.