Retail Sales Team Lead

Placements24; Upington; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance bonuses

Growth opportunities

Job summary

Placements24 is seeking a Retail Sales Team Lead to oversee a small team of sales associates, drive sales across online and pop-up channels, and coordinate remote work from Upington, Northern Cape. The role blends hands-on leadership with autonomous remote coordination and occasional on-site presence in Upington or nearby areas.

The ideal candidate has 1–2 years in a supervisory role, excellent customer service, and strong communication skills, with experience using POS systems and online sales

Qualifications

• Proven experience leading a sales team in a retail environment.
• Strong customer service focus with the ability to drive sales.
• Experience with POS systems and online sales platforms.

Responsibilities

• Lead and mentor a team of sales associates, providing guidance and support to ensure they meet sales targets and customer service standards.
• Assist in developing and implementing sales strategies to maximize revenue and customer satisfaction, both online and in potential physical interactions.
• Handle customer inquiries and provide product information, resolving issues efficiently and professionally.
• Process sales transactions accurately, manage online orders, and ensure timely fulfillment.
• Maintain product knowledge and stay updated on new arrivals and promotions.
• Collaborate with management on inventory management and merchandising efforts for various sales channels.
• Contribute to creating a positive and productive sales environment.
• Monitor sales performance and provide regular feedback to the sales team.
• Potentially assist in organizing and managing pop-up events or temporary retail spaces.

Skills

Team leadership

Customer service

Sales motivation

Communication

Retail operations

Education

High school diploma or equivalent

Tools

POS systems

Online sales platforms

Job description

About the Role

Our client, a specialty retailer focused on unique artisanal goods, is looking for an enthusiastic and experienced Retail Sales Team Lead to support their growing online and occasional pop-up presence, with potential for flexible remote work coordinating sales efforts. While the primary focus is on managing sales activities and customer engagement, this **hybrid** role offers flexibility, with significant coordination done remotely from the **Upington, Northern Cape** area. You will be instrumental in driving sales, providing exceptional customer service, and leading a small team of sales associates to achieve targets. This is a great opportunity for someone passionate about retail and customer engagement, looking for a role that offers both autonomy and the chance to make a real impact within a growing business. We value individuals who can connect with customers and drive sales, offering a unique product selection.

This role involves remote coordination and may require occasional on-site presence in **Upington** or surrounding areas.

Key Responsibilities

• Lead and mentor a team of sales associates, providing guidance and support to ensure they meet sales targets and customer service standards.
• Assist in developing and implementing sales strategies to maximize revenue and customer satisfaction, both online and in potential physical interactions.
• Handle customer inquiries and provide product information, resolving issues efficiently and professionally.
• Process sales transactions accurately, manage online orders, and ensure timely fulfillment.
• Maintain product knowledge and stay updated on new arrivals and promotions.
• Collaborate with management on inventory management and merchandising efforts for various sales channels.
• Contribute to creating a positive and productive sales environment.
• Monitor sales performance and provide regular feedback to the sales team.
• Potentially assist in organizing and managing pop-up events or temporary retail spaces.

Requirements

• Previous experience in retail sales, with at least 1-2 years in a supervisory or team lead capacity.
• Proven ability to motivate and guide a sales team.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Experience with POS systems and online sales platforms.
• Ability to work independently and manage tasks effectively, particularly in a remote or flexible capacity.
• A genuine interest in artisanal products and a customer-centric approach.
• Flexibility to adapt to changing needs and potentially attend occasional events in the **Northern Cape**.
• High school diploma or equivalent.
• Enthusiasm for retail and contributing to team success.

Benefits

Our client offers a competitive hourly wage, potential for performance bonuses, and opportunities for growth within a developing business. This role provides a unique blend of remote coordination and hands-on sales leadership. The flexibility offered is ideal for individuals seeking a better work-life balance. The position is primarily based around **Upington, Northern Cape**, but with significant remote coordination aspects. Join a team that values passion, customer connection, and innovative retail approaches.