Retail Team Leader

Placements24; Paarl; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Performance bonuses

Flexible remote oversight

Employee discounts

Training & development

Job summary

Placements24 in Paarl seeks a proactive Retail Team Leader to guide a local team, while performing remote oversight on select operations. You will drive sales, enhance customer experiences, and support the store manager in daily tasks in the Western Cape region.

The role blends on-site leadership with remote coordination, leveraging digital tools to optimize store performance and team development.

Qualifications

• Leadership experience in retail
• Strong communication and interpersonal skills
• Proven ability to drive sales and customer satisfaction

Responsibilities

• Lead and motivate retail team to hit sales targets and deliver service.
• Oversee daily store operations, ensure efficient workflow and adherence to standards.
• Assist with inventory management, stocktaking and replenishment.
• Conduct training and coaching to enhance skills and product knowledge.
• Handle customer escalations and resolve issues to ensure satisfaction.
• Contribute to visual merchandising and store presentation.

Job description

About the Role

Our client is seeking a proactive and organized Retail Team Leader to guide their team in the Paarl area, operating in a fully remote capacity for specific operational oversight tasks. While the role involves on-site team leadership, certain reporting and coordination aspects will be managed remotely, offering flexibility. You will be responsible for driving sales performance, ensuring exceptional customer experiences, and supporting the store manager in daily operations. This position is ideal for someone with strong leadership potential and a passion for retail, looking to make a significant contribution to the team's success in the Western Cape region.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and provide outstanding customer service.
• Oversee daily store operations, ensuring efficient workflow and adherence to company standards.
• Assist with inventory management, including stocktaking and replenishment.
• Conduct training and coaching for team members to enhance their skills and product knowledge.
• Handle customer escalations and resolve issues to ensure satisfaction.
• Contribute to visual merchandising efforts and store presentation.

Requirements

• Previous experience in a retail environment, with demonstrated leadership or supervisory capabilities.
• Strong interpersonal and communication skills.
• Proven ability to drive sales and customer satisfaction.
• Familiarity with retail operations and POS systems.
• Ability to lead and inspire a team, with a proactive approach to problem-solving.
• Comfort working both on-site in Paarl and managing specific operational aspects remotely, utilizing digital tools effectively for the Western Cape .

Benefits

• Competitive salary and opportunities for performance bonuses.
• Flexible work arrangement with remote oversight components.
• Employee discounts on store merchandise.
• Training and development opportunities to advance your retail career.
• Supportive team environment focused on shared success.