Retail Sales Team Lead

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Commission-based pay

Medical & dental coverage

Employee discounts

Career development

Dynamic team environment

Job summary

Placements24 in Randburg is seeking an experienced Retail Sales Team Lead to guide a team of sales associates, drive targets, and deliver outstanding customer service on the shop floor. You will mentor junior staff, provide coaching, oversee daily operations including cash handling and scheduling, and ensure the store remains visually appealing and brand compliant.

Strong leadership and communication skills are essential to foster a high-performing, cohesive team and to support career

Qualifications

• Experience in retail sales with targets.
• Experience as a team lead or supervisor.
• Strong communication and customer relationship management skills.
• Ability to coach and mentor staff.

Responsibilities

• Lead and motivate a team of retail sales associates to meet and exceed sales goals.
• Provide ongoing coaching, training, and performance feedback to the sales team.
• Assist customers with product selection, provide expert advice, and close sales.
• Ensure the sales floor is well-maintained, organized, and visually appealing.
• Oversee daily operations, including opening and closing procedures, cash handling, and customer issue resolution.
• Collaborate with store management on staffing, scheduling, and inventory management.

Skills

Team Leadership

Coaching

Customer Service

Sales Techniques

CRM Knowledge

Communication

Tools

CRM Software

Job description

About the Role

Our client is looking for an experienced and motivated Retail Sales Team Lead to guide their sales associates in Randburg . In this role, you will be responsible for leading a team to achieve sales targets, providing exceptional customer service, and ensuring smooth daily operations. You will act as a mentor and coach to junior sales staff, fostering a positive and high-performing sales environment. This position requires a strong understanding of sales techniques, excellent leadership skills, and a passion for customer engagement, contributing to the store's success and upholding brand standards.

Key Responsibilities

• Lead and motivate a team of retail sales associates to meet and exceed sales goals.
• Provide ongoing coaching, training, and performance feedback to the sales team.
• Assist customers with product selection, provide expert advice, and close sales.
• Ensure the sales floor is well-maintained, organized, and visually appealing.
• Oversee daily operations, including opening and closing procedures, cash handling, and customer issue resolution.
• Collaborate with store management on staffing, scheduling, and inventory management.

Requirements

• Previous experience in a retail sales role, with demonstrated success in exceeding targets.
• Proven experience in a team lead, supervisor, or assistant manager position.
• Excellent leadership, communication, and interpersonal skills.
• Strong understanding of sales techniques and customer relationship management.
• Ability to train and mentor team members effectively.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive base salary and performance-driven commission structure.
• Comprehensive medical and dental benefits package.
• Significant employee discounts on all products.
• Opportunities for career advancement and leadership development.
• A dynamic and collaborative team environment.