Retail Team Lead

Placements24; Paarl; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Training programs

Employee discounts

Supportive work environment

Job summary

Placements24 is seeking a proactive Retail Team Lead for our Paarl location to support daily operations, motivate the sales floor, and deliver outstanding customer experiences. You will be the point of contact for staff, handle escalations, and help achieve store targets.

This role offers leadership development within a dynamic retail environment in the Western Cape, with opportunities for shift work, customer service excellence, and collaboration with the Store Manager.

Qualifications

• Minimum leadership experience in a retail setting.
• Strong communication and customer service skills.
• Ability to resolve issues and motivate a team.
• Knowledge of basic retail operations and sales concepts.
• Flexibility to work weekends and public holidays in Paarl.

Responsibilities

• Supervise retail associates on the floor and ensure policy adherence.
• Assist customers with product selection and resolve complaints.
• Keep the store well-maintained and visually appealing.
• Support Store Manager in achieving sales targets.
• Assist with inventory, stock takes, and merchandising.
• Provide training and mentorship to team members.

Skills

Leadership

Customer service

Communication

Problem-solving

Team motivation

Retail operations

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for a proactive and experienced Retail Team Lead to support the management team at their Paarl location. This role is crucial for ensuring smooth daily operations, motivating the sales floor team, and delivering an exceptional customer experience. You will act as a point of contact for staff, handle customer escalations, and contribute to achieving store targets. This is an ideal opportunity for an ambitious individual looking to develop leadership skills within the retail industry in the scenic Western Cape.

Key Responsibilities

• Supervise and guide retail associates on the sales floor, ensuring adherence to company policies and procedures.
• Assist customers with product selection, inquiries, and resolve any complaints or issues.
• Ensure the store is well-maintained, organized, and visually appealing.
• Support the Store Manager in achieving sales and performance targets.
• Assist with inventory management, including stock takes and merchandising.
• Provide training and mentorship to new and existing team members.

Requirements

• Previous experience in a retail environment, with demonstrated leadership potential or experience as a supervisor.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to motivate and inspire a team.
• Basic understanding of retail operations and sales principles.
• Flexibility to work shifts, including weekends and public holidays, at the Paarl branch.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for career growth and advancement within the retail sector.
• Comprehensive training programs designed to enhance leadership skills.
• Employee discounts on a wide range of products.
• A collaborative and supportive work environment in the heart of the Western Cape.