Retail Team Lead

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Employee discount

Advancement

Leadership training

Job summary

Placements24 is seeking an experienced Retail Team Lead for our Upington store. You will guide a team of retail associates, ensuring top-notch customer service while supporting daily operations, inventory, and reporting to the store manager.

The role emphasizes leadership, staff development, and effective communication to meet sales goals in a fast-paced retail environment. Upington-based position with growth potential.

Qualifications

• Experience in retail with leadership or supervisory duties.
• Strong customer service and sales abilities.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks.

Responsibilities

• Lead and motivate a team of retail associates to deliver excellent customer service and achieve sales targets.
• Assist customers with product inquiries, sales, and problem resolution on the floor.
• Support the store manager in daily operations, including opening/closing, cash handling, and stock management.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Provide on-the-job training and guidance to junior team members.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Problem-solving

Time management

Team leadership

Tools

POS systems

Inventory management

Job description

About the Role

Our client is looking for an experienced and dependable Retail Team Lead to support operations and customer service in their store located in Upington . This role involves guiding a team of retail associates, ensuring high standards of customer service, and assisting with operational tasks to achieve store goals. You will act as a key point of contact for both customers and staff, providing leadership and support on the sales floor. This position offers a great opportunity for career development in retail leadership, contributing to a positive store environment and the overall success of the business.

Key Responsibilities

• Lead and motivate a team of retail associates to deliver excellent customer service and achieve sales targets.
• Assist customers with product inquiries, sales, and problem resolution on the floor.
• Support the store manager in daily operations, including opening/closing, cash handling, and stock management.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Provide on-the-job training and guidance to junior team members.

Requirements

• Previous experience in a retail environment, with demonstrated leadership or supervisory responsibilities.
• Strong customer service and sales skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple tasks.
• Familiarity with retail POS systems and basic inventory management.

Benefits

• Competitive salary with potential for bonuses.
• Employee discounts on store products.
• Opportunities for advancement to management positions.
• Training and development focused on leadership and retail operations.