Retail Sales Team Lead

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee discounts

Supportive team culture

Brand reputation in Limpopo

Job summary

Placements24 is seeking a Retail Sales Team Lead in Polokwane to guide a team of sales associates, drive performance, and ensure a standout shopping experience. You will coach staff, monitor sales targets, and uphold store standards to maximise revenue.

The role requires strong leadership, excellent communication, and hands-on customer service in a busy retail environment. Availability for flexible hours including weekends is expected in Limpopo.

Qualifications

• 2–3 years in retail sales with at least 1 year in a supervisory role.
• Demonstrated success in meeting sales targets and leading a team.
• Excellent leadership and communication skills.
• Familiarity with POS systems and sales reporting.

Responsibilities

• Lead, coach, and mentor a team of retail sales associates to achieve sales goals.
• Drive sales performance through effective strategies, product knowledge, and customer engagement.
• Oversee daily store operations including customer service, transactions, and visual merchandising.
• Assist in training new team members on product knowledge and customer service protocols.
• Monitor performance, provide feedback, and conduct reviews.
• Create a welcoming store environment for customers and staff.

Skills

Retail leadership

Team coaching

Sales targets

Customer service

Communication

POS systems

Tools

POS software

Job description

About the Role

Our client is seeking an enthusiastic and experienced Retail Sales Team Lead to guide their sales associates and drive performance in their Polokwane store. This leadership role focuses on motivating the sales team, enhancing customer engagement, and ensuring operational excellence to meet sales targets. You will be instrumental in fostering a positive sales culture, providing coaching, and ensuring an exceptional shopping experience for every customer. This is an exciting opportunity for a natural leader passionate about retail to make a tangible impact within a dynamic sales environment in Limpopo .

Key Responsibilities

• Lead, coach, and mentor a team of retail sales associates to achieve individual and store sales goals.
• Drive sales performance through effective sales strategies, product knowledge, and customer engagement.
• Oversee daily store operations, including customer service, sales transactions, and visual merchandising standards.
• Assist in training new team members on product knowledge, sales techniques, and customer service protocols.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Ensure a welcoming and positive store environment for both customers and staff.

Requirements

• Minimum of 2-3 years of experience in retail sales, with at least 1 year in a supervisory or team lead role.
• Demonstrated success in achieving sales targets and driving team performance.
• Excellent leadership, communication, and interpersonal skills.
• Strong customer service orientation and ability to resolve customer issues effectively.
• Familiarity with retail operations, POS systems, and sales reporting.
• Availability to work flexible hours, including weekends and holidays, in the Polokwane area.

Benefits

• Competitive salary with potential for performance-based incentives.
• Opportunities for career advancement and leadership development.
• Employee discounts on a wide range of products.
• A supportive and collaborative team culture.
• Be a key player in the success of a reputable retail brand in Limpopo .