Retail Supervisor

Placements24; Stellenbosch; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Staff discounts

Career development opportunities

Positive work environment

Job summary

Placements24 in Paarl, Western Cape, is seeking a dedicated Retail Supervisor to support the store management team and drive daily operations. The role focuses on leading the sales team, delivering excellent customer experiences, and upholding brand standards.

You will oversee inventory, supervise staff, manage POS operations, and help implement sales initiatives while ensuring compliance with health and safety policies.

Qualifications

• Minimum 2 years of experience in a retail environment, with at least 1 year in a supervisory or team leader capacity.
• Proven ability to lead and motivate a team.
• Strong customer service skills and a passion for creating positive customer experiences.

Responsibilities

• Assist the Store Manager in overseeing daily store operations and staff performance.
• Supervise and motivate a team of retail associates, ensuring they provide excellent customer service.
• Manage inventory levels, including receiving, stocking, and conducting regular checks.
• Ensure the store environment is well-maintained, organized, and visually appealing according to company standards.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Operate the POS system accurately and assist with cash handling procedures.
• Support the implementation of sales strategies and promotions to drive revenue.
• Ensure compliance with all company policies, procedures, and health and safety regulations in the Paarl store.

Skills

Team leadership

Customer service

POS systems

Communication

Organization

Tools

POS software

Job description

About the Role

Our client is searching for a dedicated and proactive Retail Supervisor to support the management team at their store located in the heart of Paarl, Western Cape . This role is essential for maintaining operational efficiency, ensuring high standards of customer service, and guiding the sales team. The ideal candidate will have previous experience in a supervisory or leadership role within retail, coupled with strong organizational and communication skills. This position offers a great opportunity for individuals looking to advance their retail career and contribute to the success of a reputable establishment. If you are passionate about retail and motivated by team success, this role in Paarl is for you.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations and staff performance.
• Supervise and motivate a team of retail associates, ensuring they provide excellent customer service.
• Manage inventory levels, including receiving, stocking, and conducting regular checks.
• Ensure the store environment is well-maintained, organized, and visually appealing according to company standards.
• Handle customer inquiries, issues, and complaints in a professional and timely manner.
• Operate the Point of Sale (POS) system accurately and assist with cash handling procedures.
• Support the implementation of sales strategies and promotions to drive revenue.
• Ensure compliance with all company policies, procedures, and health and safety regulations in the Paarl store.

Requirements

• Minimum of 2 years of experience in a retail environment, with at least 1 year in a supervisory or team leader capacity.
• Proven ability to lead and motivate a team.
• Strong customer service skills and a passion for creating positive customer experiences.
• Excellent communication and interpersonal abilities.
• Proficiency in using POS systems and basic computer skills.
• Good organizational skills and attention to detail.
• Flexibility to work shifts, including weekends and public holidays, as required by store operations in Paarl, Western Cape .
• A proactive approach to problem-solving and task management.

Benefits

Our client offers a competitive salary package, commensurate with experience. This role includes opportunities for professional development and training, supporting your career growth within the retail sector. Employees benefit from staff discounts and a positive working environment. Join a dedicated team in the scenic town of Paarl, Western Cape , and contribute to a thriving retail operation. This is an excellent opportunity to take on more responsibility and further your career in retail leadership.