Retail Floor Supervisor

Placements24; Paarl; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary and incentives

Staff discounts on store products

Professional development and career增长

Job summary

Placements24 is seeking a dedicated Retail Floor Supervisor to lead daily operations at our Paarl location in the Western Cape. You will deliver outstanding customer service, drive sales, and ensure smooth, safe store performance while mentoring staff.

The role requires retail supervision experience, strong communication, and a hands-on leadership style. You will oversee inventory, merchandising, promotions, and cash handling, contributing to a positive shopping experience and growth in a

Qualifications

• 2–3 years in a retail supervisory or team lead role.
• Ability to lead and motivate a team to achieve sales goals.
• Strong customer service and interpersonal skills.
• Proficiency in retail operations, including inventory management and POS systems.

Responsibilities

• Oversee daily retail floor activities and ensure smooth operations.
• Train and motivate a team of sales associates to hit performance targets.
• Assist in implementing sales strategies and promotions to drive revenue.
• Maintain visual merchandising standards.
• Manage inventory levels, stock receiving and replenishment.
• Handle customer inquiries, complaints and escalations professionally.
• Monitor staff performance and provide constructive feedback.

Skills

Retail supervision

Team leadership

Customer service

Communication

POS systems

Visual merchandising

Inventory management

Time management

Education

High school diploma or equivalent

Tools

POS systems

Job description

Our client, a well-established retail brand, is seeking a dedicated and experienced Retail Floor Supervisor to manage daily operations and lead their team at the Paarl, Western Cape location. This role requires a hands-on leader focused on delivering outstanding customer service, driving sales, and ensuring the efficient running of the sales floor. The ideal candidate will have a strong background in retail supervision, excellent communication skills, and the ability to motivate and develop staff. You will be responsible for implementing sales strategies, maintaining visual standards, and ensuring a positive shopping experience for all customers. This is a vital position for individuals looking to build a career in retail management, offering significant responsibility and opportunities for professional growth in the scenic Cape Winelands region.

Key Responsibilities

• Oversee daily retail floor activities, ensuring smooth operations and exceptional customer service.
• Lead, train, and motivate a team of sales associates to achieve performance targets.
• Assist in implementing sales strategies and promotions to drive revenue.
• Ensure visual merchandising standards are consistently met and adhered to.
• Manage inventory levels, including stock receiving, organization, and replenishment.
• Handle customer inquiries, complaints, and escalations effectively and professionally.
• Monitor staff performance and provide constructive feedback and coaching.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Process sales transactions accurately and manage cash handling procedures.
• Contribute to maintaining a clean, safe, and inviting store environment.

Requirements

• Minimum of 2-3 years of experience in a retail supervisory or team lead role.
• Demonstrated ability to lead and motivate a team to achieve sales goals.
• Strong customer service and interpersonal skills.
• Proficiency in retail operations, including inventory management and POS systems.
• Knowledge of visual merchandising principles.
• Excellent organizational and time-management abilities.
• Ability to work flexible hours, including weekends and holidays.
• A proactive approach to problem-solving and decision-making.
• Commitment to upholding brand standards and values.
• High school diploma or equivalent required.

Benefits

• Competitive salary and performance incentives.
• Generous employee discounts on store products.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.
• Contribution towards a pension fund.
• Regular team-building activities.
• Exposure to retail management in a vibrant community.
• Potential for overtime pay.
• On-the-job training and skill development.
• Recognition programs for outstanding performance.