Retail Store Supervisor

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Professional development opportunities

Supportive team environment

Retail management experience

Job summary

Placements24 is seeking a proactive Retail Store Supervisor in George, Western Cape to manage daily operations and support the Store Manager. You will oversee sales floor activities, assist customers, manage stock, and lead a team of retail associates to deliver a positive shopping experience.

The ideal candidate has 3+ years in retail supervision, strong customer service, and the ability to motivate a team. The role includes flexible weekend hours and opportunities for professional development.

Qualifications

• At least 3 years in retail supervisory or senior sales role.
• Ability to lead and motivate a team.
• Strong customer service and sales skills.
• Knowledge of inventory management and visual merchandising.
• Proficiency with POS systems and basic computer skills.
• Excellent communication and interpersonal abilities.
• Flexible hours including weekends and some holidays.
• High school diploma or equivalent.

Responsibilities

• Supervise daily retail operations and staff on the sales floor.
• Assist customers with inquiries, product selection, and purchases.
• Ensure sales targets are met by the team through guidance and motivation.
• Maintain store presentation, cleanliness, and visual merchandising.
• Manage inventory control, stock receiving, replenishment, and cycle counts.
• Train and onboard new retail associates.
• Handle customer complaints and resolve issues to ensure satisfaction.
• Operate POS systems and manage cash handling procedures.
• Ensure compliance with company policies, safety, and security.
• Support the Store Manager in all operational duties.

Skills

Team leadership

Customer service

Sales skills

Inventory management

POS proficiency

Communication

Education

High school diploma

Tools

POS systems

Job description

About the Role

Our client is seeking a proactive and experienced Retail Store Supervisor to manage daily operations and support the Store Manager at their location in George, Western Cape. This role involves overseeing sales floor activities, assisting customers, managing inventory, and leading a team of retail associates. The ideal candidate will have a passion for retail, strong customer service skills, and the ability to motivate and guide a team effectively. You will play a key role in ensuring a positive shopping experience for customers and contributing to the store's overall success in George. This is an excellent opportunity for someone looking to grow their career in retail supervision.

Key Responsibilities

• Supervise daily retail operations and staff on the sales floor.
• Assist customers with inquiries, product selection, and purchases.
• Ensure sales targets are met by the team through effective guidance and motivation.
• Maintain store presentation, cleanliness, and visual merchandising standards.
• Manage inventory control, including stock receiving, replenishment, and cycle counts.
• Train and onboard new retail associates.
• Handle customer complaints and resolve issues to ensure satisfaction.
• Operate point-of-sale (POS) systems and manage cash handling procedures.
• Ensure compliance with company policies, safety, and security protocols.
• Support the Store Manager in all operational duties.

Requirements

• Previous experience in a retail supervisory or senior sales associate role (at least 3 years).
• Demonstrated ability to lead and motivate a retail team.
• Strong customer service and sales skills.
• Good understanding of inventory management and visual merchandising.
• Proficiency in POS systems and basic computer skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent; further education is a plus.
• Problem-solving skills and a proactive approach.
• A genuine interest in the retail industry and product knowledge.

Benefits

• Competitive salary and potential for bonuses.
• Employee discounts on store merchandise.
• Opportunities for professional development and advancement.
• A positive and supportive team environment.
• Gain valuable experience in retail management.