Retail Store Supervisor

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Performance incentives

Career growth opportunities

Positive work environment

Job summary

Placements24 is seeking a proactive Retail Store Supervisor for a Randburg store in Gauteng. You will support the Store Manager by supervising staff, managing inventory, and maintaining store standards to deliver excellent customer service.

The ideal candidate has retail experience, strong communication and leadership skills, and a commitment to achieving sales targets. This role offers growth opportunities and a supportive environment in the Gauteng retail sector.

Qualifications

• Previous experience in a retail supervisory or senior sales associate role is essential.
• Strong customer service skills and a passion for exceeding customer expectations.
• Good communication and leadership abilities.
• Ability to work effectively in a team and independently.
• Knowledge of POS systems and basic inventory management principles.
• Organized and detail-oriented with good problem-solving skills.
• Must be able to work flexible hours, including weekends and public holidays, as required by the store in Randburg.
• A proactive attitude towards tasks and responsibilities.
• High school diploma or equivalent qualification.
• Enthusiasm for the retail industry and delivering excellent service.

Responsibilities

• Supervise and guide retail staff during shifts to ensure efficient store operations.
• Assist customers with product selection, inquiries, and provide excellent service.
• Oversee daily tasks such as opening and closing procedures, cash handling, and stock management.
• Ensure the store maintains high standards of cleanliness, organization, and visual merchandising.
• Train and onboard new sales associates, providing guidance on company procedures and product knowledge.
• Monitor stock levels, assist with inventory counts, and ensure efficient stock replenishment.
• Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
• Support the store manager in achieving sales targets and key performance indicators (KPIs).
• Enforce company policies and procedures, including health and safety regulations.
• Contribute to a positive and productive team environment.

Skills

Retail supervisory experience

Customer service orientation

Strong communication

Leadership

Inventory awareness

Problem-solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

About the Role

Our client, a prominent retailer, is seeking a proactive and organized Retail Store Supervisor to join their team in Randburg, Gauteng. This role is key to ensuring the smooth daily operations of the store and providing excellent customer service. The Supervisor will support the Store Manager in managing staff, overseeing inventory, and maintaining store standards. The ideal candidate will have previous retail experience, strong communication skills, and a commitment to achieving sales targets. This is an excellent opportunity for an individual looking to take on more responsibility and grow their career within the retail sector in Gauteng.

Key Responsibilities

• Supervise and guide retail staff during shifts to ensure efficient store operations.


• Assist customers with product selection, inquiries, and provide excellent service.


• Oversee daily tasks such as opening and closing procedures, cash handling, and stock management.


• Ensure the store maintains high standards of cleanliness, organization, and visual merchandising.


• Train and onboard new sales associates, providing guidance on company procedures and product knowledge.


• Monitor stock levels, assist with inventory counts, and ensure efficient stock replenishment.


• Handle customer complaints and resolve issues effectively to ensure customer satisfaction.


• Support the store manager in achieving sales targets and key performance indicators (KPIs).


• Enforce company policies and procedures, including health and safety regulations.


• Contribute to a positive and productive team environment.

Requirements

• Previous experience in a retail supervisory or senior sales associate role is essential.


• Strong customer service skills and a passion for exceeding customer expectations.


• Good communication and leadership abilities.


• Ability to work effectively in a team and independently.


• Knowledge of POS systems and basic inventory management principles.


• Organized and detail-oriented with good problem-solving skills.


• Must be able to work flexible hours, including weekends and public holidays, as required by the store in Randburg.


• A proactive attitude towards tasks and responsibilities.


• High school diploma or equivalent qualification.


• Enthusiasm for the retail industry and delivering excellent service.

Benefits

• This role offers a competitive salary and opportunities for performance-based incentives.


• You will receive valuable training and development to enhance your supervisory skills.


• Staff discounts on company products are provided.


• There are opportunities for career growth within the retail organization for successful candidates.


• Our client offers a positive and supportive work environment.


• This is a great role for someone looking to advance their retail career.