Retail Floor Supervisor

Placements24; Johannesburg; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Performance incentives

Employee discount

Professional development

Team culture

Retirement fund

Hybrid work

Resumo da oferta

Placements24 is seeking a Retail Floor Supervisor in Randburg, Gauteng. You will oversee the sales floor, lead a team of sales associates, and ensure outstanding customer service and store presentation.

The role requires strong leadership, excellent communication, and a proactive approach to problem-solving. You will drive sales, manage floor operations, and contribute to team development in a dynamic retail environment.

Qualificações

• Previous experience as a Retail Supervisor or in a similar leadership role.
• Strong leadership, coaching, and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to provide outstanding customer service.
• Knowledge of retail sales techniques and visual merchandising principles.
• Familiarity with POS systems and inventory management.
• Ability to work flexible hours, including weekends and holidays.
• Good organizational and problem-solving skills.
• Proactive and results-driven.
• Residing in or willing to work in Randburg, Gauteng area.

Responsabilidades

• Supervise and guide sales associates on the retail floor to ensure optimal performance.
• Monitor customer traffic and provide prompt assistance.
• Maintain high standards of customer service and address inquiries or concerns.
• Ensure visual merchandising and store presentation standards are met.
• Assist in managing inventory levels, stock replenishment, and organization of the sales floor.
• Support the Store Manager in implementing sales strategies and promotions.
• Train and onboard new sales associates, providing ongoing coaching and feedback.
• Ensure adherence to store policies, safety regulations, and loss prevention procedures.
• Handle opening and closing procedures as required.
• Collaborate with other departments to ensure smooth store operations.
• Foster a positive and motivated team environment on the sales floor.
• Observe and report on customer behavior and sales trends.

Conhecimentos

Leadership

Coaching

Communication

Customer service

Sales techniques

POS systems

Inventory management

Team management

Problem-solving

Organization

Formação académica

High school diploma

Descrição da oferta de emprego

About the Role

Our client, a well-established retailer, is seeking a dedicated and energetic Retail Floor Supervisor for their Randburg, Gauteng location. This position is critical for ensuring a seamless customer experience and supporting the store's operational goals. The Floor Supervisor will be responsible for overseeing the sales floor, managing a team of sales associates, ensuring excellent customer service, and maintaining visual merchandising standards. The ideal candidate possesses strong leadership abilities, excellent communication skills, and a proactive approach to problem-solving. This role offers a great opportunity for career growth within the retail sector, contributing to the success of a reputable brand in the vibrant Randburg, Gauteng area. You will be instrumental in motivating the sales team to achieve targets and uphold the store's reputation. We are looking for an individual who is passionate about retail, customer-focused, and capable of efficiently managing day-to-day floor operations. Join a team that values initiative, collaboration, and exceptional service delivery in a dynamic retail environment. Your leadership on the floor will directly impact sales performance and customer satisfaction.

Key Responsibilities

• Supervise and guide sales associates on the retail floor to ensure optimal performance.
• Monitor customer traffic and ensure prompt assistance is provided to shoppers.
• Maintain high standards of customer service and address customer inquiries or concerns.
• Ensure visual merchandising and store presentation standards are met and consistently upheld.
• Assist in managing inventory levels, stock replenishment, and organization of the sales floor.
• Support the Store Manager in implementing sales strategies and promotions.
• Train and onboard new sales associates, providing ongoing coaching and feedback.
• Ensure adherence to store policies, safety regulations, and loss prevention procedures.
• Handle opening and closing procedures as required.
• Collaborate with other departments to ensure smooth store operations.
• Foster a positive and motivated team environment on the sales floor.
• Observe and report on customer behavior and sales trends.

Requirements

• Previous experience as a Retail Supervisor or in a similar leadership role within a retail environment.
• Strong leadership, coaching, and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to provide outstanding customer service.
• Knowledge of retail sales techniques and visual merchandising principles.
• Familiarity with POS systems and inventory management.
• Ability to work flexible hours, including weekends and holidays.
• Good organizational and problem-solving skills.
• A proactive and results-driven approach.
• High school diploma or equivalent; further education is an advantage.
• Residing in or willing to work in the Randburg, Gauteng area.

Benefits

• Competitive remuneration package.
• Performance incentives.
• Employee discount on a wide range of products.
• Opportunities for professional development and career progression.
• Supportive and team-oriented work culture.
• Contribution to retirement fund.
• Hybrid work arrangement to balance work and personal life.