Retail Store Manager - WhatJobs Direct

Placements24; Rustenburg; On-site; ZAR 300,000 - 540,000; Full time

Job summary

WhatJobs Direct is seeking a dynamic Retail Store Manager for Rustenburg, North West. You will oversee all store operations, lead a team, and drive sales while maintaining brand standards and health & safety compliance.

The role requires strong leadership, retail operations knowledge, and a passion for customer experience. Flexible hours including weekends may be required to meet store goals.

Qualifications

• Supervisory retail management experience required.
• Strong leadership and communication skills.
• Experience with POS systems and inventory control.
• Availability for evenings, weekends and holidays.

Responsibilities

• Manage daily store operations and ensure policy adherence.
• Lead, train and motivate retail associates to meet sales targets.
• Develop and implement sales strategies to maximize revenue.
• Oversee inventory management, stock ordering and merchandising.
• Maintain exceptional customer service standards and resolve inquiries.

Skills

Leadership

Team management

Retail operations

Customer service

POS systems

Scheduling

Education

High school diploma

Bachelor's degree preferred

Tools

POS software

Retail management software

Job description

About the Role

Our client, WhatJobs Direct, is looking for a dynamic and results-driven Retail Store Manager to lead their establishment in **Rustenburg, North West**. This is a hands‑on role where you will be responsible for overseeing all aspects of store operations, staff management, and customer engagement. The ideal candidate will possess strong leadership qualities, a deep understanding of retail sales, and a passion for creating an exceptional shopping experience. You will be instrumental in driving profitability, maintaining brand standards, and fostering a positive team environment. This position offers a significant opportunity to make a tangible impact within the vibrant community of **Rustenburg**, contributing to the continued success of our client's brand. We seek a leader who can inspire their team to achieve excellence daily.

Key Responsibilities

• Manage daily store operations, ensuring efficiency and adherence to company policies.
• Lead, train, and motivate a team of retail associates to achieve sales targets.
• Develop and implement effective sales strategies to maximize revenue.
• Oversee inventory management, including stock control, ordering, and merchandising.
• Ensure exceptional customer service standards are consistently met and exceeded.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Monitor store performance metrics and implement action plans for improvement.
• Maintain store appearance, visual merchandising standards, and health & safety compliance.
• Manage staff scheduling, payroll, and performance reviews.
• Foster a positive and collaborative work environment that encourages teamwork and growth.

Requirements

• Proven experience as a Retail Store Manager or in a similar supervisory role.
• Demonstrated success in leading teams and achieving sales goals.
• Strong understanding of retail operations, inventory management, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Strong problem-solving and decision‑making abilities.
• A passion for delivering outstanding customer experiences in **Rustenburg**.
• High school diploma required; a bachelor's degree in business or a related field is preferred.
• Physical ability to stand for extended periods and perform light lifting.

Benefits

Our client offers a competitive salary commensurate with experience, along with performance-based bonuses. Employees receive comprehensive benefits packages, including health insurance and retirement plans. Opportunities for professional development and career advancement are readily available. Staff discounts on products and a supportive, team-oriented work culture are also key benefits. Join us in **Rustenburg** and take the next step in your retail management career.