Retail Store Manager - WhatJobs Direct

Placements24; Randfontein; On-site; ZAR 210,000 - 330,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Staff discounts

Bonuses

Job summary

WhatJobs Direct invites applications for a Retail Store Manager in Rustenburg, North West. The role involves hands-on store leadership, overseeing operations, staff management, and customer engagement to drive profitability and brand standards.

The ideal candidate will lead by example, ensure excellent service, and maintain high standards of appearance and safety. Flexibility for evenings and weekends is required, with opportunities for professional growth within a dynamic retail environment.

Qualifications

• Proven experience as Retail Store Manager or similar supervisory role.
• Demonstrated success in leading teams and achieving sales goals.
• Strong understanding of retail operations, inventory management and customer service.
• Excellent leadership, communication and interpersonal skills.

Responsibilities

• Manage daily store operations and ensure adherence to policies.
• Lead, train and motivate a team to achieve sales targets.
• Develop and implement sales strategies to maximize revenue.
• Oversee inventory management, stock control, ordering and merchandising.
• Ensure exceptional customer service standards are met and exceeded.
• Handle customer inquiries, feedback and complaints with professionalism.
• Monitor store performance metrics and implement improvement actions.
• Maintain store appearance, visual merchandising and safety compliance.
• Manage staff scheduling, payroll and performance reviews.
• Foster a positive, collaborative work environment.

Skills

Leadership

Team motivation

Customer service

POS systems

Retail knowledge

Education

High school diploma

Business degree (preferred)

Tools

POS software

Retail management software

Job description

About the Role

Our client, WhatJobs Direct, is looking for a dynamic and results-driven Retail Store Manager to lead their establishment in Rustenburg, North West. This is a hands-on role where you will be responsible for overseeing all aspects of store operations, staff management, and customer engagement. The ideal candidate will possess strong leadership qualities, a deep understanding of retail sales, and a passion for creating an exceptional shopping experience. You will be instrumental in driving profitability, maintaining brand standards, and fostering a positive team environment. This position offers a significant opportunity to make a tangible impact within the vibrant community of Rustenburg, contributing to the continued success of our client's brand. We seek a leader who can inspire their team to achieve excellence daily.

Key Responsibilities

• Manage daily store operations, ensuring efficiency and adherence to company policies.
• Lead, train, and motivate a team of retail associates to achieve sales targets.
• Develop and implement effective sales strategies to maximize revenue.
• Oversee inventory management, including stock control, ordering, and merchandising.
• Ensure exceptional customer service standards are consistently met and exceeded.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Monitor store performance metrics and implement action plans for improvement.Maintain store appearance, visual merchandising standards, and health & safety compliance.
• Manage staff scheduling, payroll, and performance reviews.
• Foster a positive and collaborative work environment that encourages teamwork and growth.

Requirements

• Proven experience as a Retail Store Manager or in a similar supervisory role.
• Demonstrated success in leading teams and achieving sales goals.
• Strong understanding of retail operations, inventory management, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Strong problem-solving and decision-making abilities.
• A passion for delivering outstanding customer experiences in Rustenburg.
• High school diploma required; a bachelor's degree in business or a related field is preferred.
• Physical ability to stand for extended periods and perform light lifting.

Benefits

Our client offers a competitive salary commensurate with experience, along with performance-based bonuses. Employees receive comprehensive benefits packages, including health insurance and retirement plans. Opportunities for professional development and career advancement are readily available. Staff discounts on products and a supportive, team-oriented work culture are also key benefits. Join us in Rustenburg and take the next step in your retail management career.