Senior Store Manager - Luxury Goods

Placements24; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive package

Employee discounts

International training opportunities

Iconic luxury brand experience

Job summary

Placements24 in Cape Town is seeking a Senior Store Manager for a flagship luxury boutique.

Lead a high-performing team, drive sales, and maintain world-class visual merchandising and clienteling standards.

Qualifications

• 6+ years in retail management, with 3+ in senior/assistant manager roles within luxury.
• Demonstrated success in driving sales, managing teams, and delivering exceptional customer service in luxury.
• Strong knowledge of luxury goods, fashion trends and luxury consumer market.
• Excellent leadership, communication and interpersonal skills.
• Proven ability to build and maintain a strong client base.

Responsibilities

• Lead and inspire a team of sales associates and assistant managers to achieve sales targets.
• Manage all store operations, including inventory control, visual merchandising and staff scheduling.
• Develop and implement clienteling strategies to build and maintain relationships with high-value customers.
• Ensure the boutique upholds the brand's luxury standards in presentation, service and product knowledge.
• Monitor KPIs and implement action plans to drive store profitability and growth.
• Recruit, train and develop a high-caliber sales team that embodies the brand's values.
• Maintain impeccable visual merchandising standards reflecting the brand's luxury image.
• Manage stock effectively, ensuring optimal product availability and minimizing stock discrepancies.

Skills

Leadership

Sales management

Customer service

Communication

Interpersonal skills

Clienteling

POS systems

Inventory management

Tools

POS systems

Inventory software

Job description

About the Role

Our client, a globally recognized luxury brand, is seeking an exceptional Senior Store Manager to lead their flagship boutique in the vibrant city of **Cape Town, Western Cape**. This is a prestigious opportunity to manage a high-performing team and deliver an unparalleled luxury retail experience. You will be responsible for driving sales, maintaining exquisite visual merchandising standards, managing inventory, and cultivating a loyal clientele. The ideal candidate possesses a sophisticated understanding of luxury markets, outstanding leadership qualities, and a passion for delivering exceptional customer service. This role requires a strategic thinker who can inspire a team to achieve ambitious sales targets and uphold the brand's esteemed reputation. Join us in **Cape Town, Western Cape**, and elevate the luxury retail experience.

Key Responsibilities

• Lead and inspire a team of sales associates and assistant managers to achieve individual and store sales targets.
• Manage all aspects of store operations, including inventory control, visual merchandising, and staff scheduling.
• Develop and implement clienteling strategies to build and maintain relationships with high-value customers.
• Ensure the boutique consistently upholds the brand's luxury standards in presentation, service, and product knowledge.
• Monitor key performance indicators (KPIs) and implement action plans to drive store profitability and growth.
• Recruit, train, and develop a high-caliber sales team that embodies the brand's values.
• Maintain impeccable visual merchandising standards that reflect the brand's luxury image.
• Manage stock effectively, ensuring optimal product availability and minimizing stock discrepancies.

Requirements

• A minimum of 6 years of experience in retail management, with at least 3 years in a Senior Store Manager or Assistant Manager role within the luxury sector.
• Demonstrated success in driving sales, managing teams, and delivering exceptional customer service in a luxury environment.
• Strong knowledge of luxury goods, fashion trends, and the luxury consumer market.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to build and maintain a strong client base.
• Experience with luxury retail POS systems and inventory management software.
• A sophisticated and professional demeanor.
• Must be based in or willing to relocate to **Cape Town, Western Cape**.

Benefits

• Competitive salary and an attractive commission/bonus structure.
• Significant employee discounts on luxury products.
• Opportunities for international training and career advancement.
• Work within an iconic luxury brand in the beautiful setting of **Cape Town, Western Cape**.
• Access to exclusive brand events and experiences.