Lead Retail Sales Specialist

Placements24; Stellenbosch; Hybrid; ZAR 360,000 - 500,000; Full time

Job summary

Placements24 in Stellenbosch is seeking a Lead Retail Sales Specialist for a prestigious high-end boutique. You will drive sales, deliver expert styling advice, and mentor junior staff to maintain exceptional service standards.

Your role requires a deep understanding of luxury fashion, strong clienteling skills, and the ability to exceed targets while representing the brand in a discerning Western Cape clientele. Flexible hours, weekends, and events are part of the role.

Qualifications

• Minimum of 5 years of luxury retail sales experience.
• Strong understanding of fashion, styling and designer brands.
• Excellent communication, interpersonal and negotiation skills.

Responsibilities

• Lead by example in providing exceptional, personalized customer service and styling advice.
• Achieve and consistently exceed individual sales targets and contribute to overall store goals in Stellenbosch.
• Develop and maintain strong, long-term relationships with a clientele base.
• Mentor and train junior sales associates on product knowledge, sales techniques, and customer service standards.
• Stay abreast of the latest fashion trends, designer collections, and product details.
• Manage inventory effectively, ensuring accurate stock levels and attractive product presentation.
• Assist with visual merchandising to create an appealing and luxurious store environment.
• Handle customer inquiries, returns, and exchanges with professionalism and efficiency.
• Contribute to opening and closing procedures as required.
• Participate in special events and promotions to drive customer engagement and sales.

Skills

Luxury retail sales

Styling advice

Clienteling

Team leadership

Education

High school diploma or equivalent

Fashion or business degree (preferred)

Tools

POS systems

Inventory management basics

Job description

About the Role

Our client, a high-end fashion boutique, is seeking a motivated and experienced Lead Retail Sales Specialist to join their prestigious team in Stellenbosch, Western Cape . This is a senior sales role responsible for driving sales, providing expert customer consultations, and mentoring junior sales staff. The ideal candidate will possess a deep understanding of luxury retail, exceptional styling skills, and a passion for delivering unparalleled customer service. You will be expected to exceed sales targets, build strong client relationships, and contribute to the overall success of the boutique. This is a unique opportunity to work with exclusive brands and grow your career in a sophisticated retail environment within the renowned Western Cape wine region. We are looking for a charismatic individual who can elevate the customer shopping experience and embody the brand's values.

Key Responsibilities

Lead by example in providing exceptional, personalized customer service and styling advice. Achieve and consistently exceed individual sales targets and contribute to overall store goals in Stellenbosch . Develop and maintain strong, long-term relationships with a clientele base. Mentor and train junior sales associates on product knowledge, sales techniques, and customer service standards. Stay abreast of the latest fashion trends, designer collections, and product details. Manage inventory effectively, ensuring accurate stock levels and attractive product presentation. Assist with visual merchandising to create an appealing and luxurious store environment. Handle customer inquiries, returns, and exchanges with professionalism and efficiency. Contribute to opening and closing procedures as required. Participate in special events and promotions to drive customer engagement and sales.

Requirements

Minimum of 5 years of experience in luxury retail sales, with a proven record of high performance. Exceptional understanding of fashion, styling, and designer brands. Strong clienteling skills and ability to build rapport with a discerning clientele. Excellent communication, interpersonal, and negotiation skills. Previous experience in a lead or supervisory role is highly desirable for the Western Cape boutique. Ability to work flexible hours, including weekends and some public holidays. A polished and professional presentation. Passion for exceeding customer expectations and delivering a premium shopping experience. Proficiency in POS systems and basic inventory management. High school diploma or equivalent; tertiary qualification in fashion or business is a plus.

Benefits

Our client offers a competitive base salary, coupled with a generous commission structure that rewards high performance. You will benefit from extensive product training and ongoing development opportunities within the luxury retail sector. Staff discounts on exquisite collections are provided. Join a dynamic and collaborative team environment where your expertise is valued. This role offers significant potential for career advancement and the opportunity to represent a prestigious brand in Stellenbosch .