Retail Store Manager - Luxury Goods

Placements24; Cape Town; On-site; ZAR 480,000 - 600,000; Full time

Benefits offered by this job

Private health insurance

Staff discount

International training

Elegant work environment

Job summary

Placements24 invites applications for a expert Retail Store Manager to lead our flagship luxury boutique in Cape Town. The role requires a keen eye for detail, outstanding service, and a proven ability to drive sales and coach a high-performing team.

You will oversee all store operations, visual merchandising, stock control, and client relationships while upholding the brand's exclusive image in a vibrant city setting.

Qualifications

• Minimum 5 years in retail management, preferably luxury fashion.
• Proven track record of meeting or exceeding store targets.
• Strong leadership, communication and clienteling abilities.
• Experience in staff training and team development.

Responsibilities

• Drive sales and achieve store targets through effective strategies and team motivation.
• Recruit, train, and manage a team of sales associates with a results-oriented culture.
• Maintain exceptional customer service and build lasting client relationships.
• Oversee visual merchandising and store presentation to match the luxury brand.
• Manage inventory, conduct stock takes, and ensure efficient store operations.
• Handle customer inquiries and returns professionally and promptly.

Skills

Retail management

Luxury goods

Sales leadership

Clienteling

Staff training

Tools

POS systems

Stock management software

Job description

About the Role

Our client is seeking a highly motivated and experienced Retail Store Manager to lead their flagship luxury goods boutique in Cape Town . This role demands a passionate individual with a keen eye for detail, exceptional customer service skills, and a proven ability to drive sales and manage a high-performing team. You will be responsible for all aspects of store operations, including sales performance, staff training, visual merchandising, and maintaining the exclusive brand image. This is an exceptional opportunity to manage a prestigious retail environment and contribute to the continued success of a renowned luxury brand in a vibrant city.

Key Responsibilities

• Drive sales performance and achieve store targets through effective sales strategies and team motivation.
• Recruit, train, and manage a team of sales associates, fostering a positive and results-oriented work environment.
• Ensure exceptional customer service standards are consistently met, building strong client relationships.
• Oversee visual merchandising and store presentation to align with the brand's luxury aesthetic.
• Manage inventory levels, conduct regular stock takes, and ensure operational efficiency within the store.
• Handle customer inquiries, complaints, and returns professionally and efficiently.

Requirements

• Minimum of 5 years of experience in retail management, with a strong focus on luxury goods or high-end fashion.
• Proven track record of achieving and exceeding sales targets in a retail setting.
• Excellent leadership, communication, and clienteling skills.
• Experience in staff training, performance management, and team building.
• Knowledge of inventory control and visual merchandising best practices.
• A passion for luxury products and a strong understanding of the luxury market.

Benefits

• Attractive annual salary and commission structure.
• Comprehensive private health insurance plan.
• Generous employee discount on exquisite luxury merchandise.
• Opportunities for international training and development within the brand.
• A stimulating and elegant work environment in the heart of Cape Town .