Retail Store Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Salary incentives

Medical aid

Retirement fund

Career development

Staff discounts

Job summary

Placements24 is partnering with a consumer goods retailer to recruit a Retail Store Manager for Richards Bay, KwaZulu-Natal. You will oversee all store operations, lead a team of sales associates, drive sales targets, manage inventory, and ensure outstanding customer service and brand standards.

The role requires a proven retail leadership track record, strong financial acumen, and the ability to optimize costs while delivering a first-class shopping experience. Weekend shifts may be required.

Qualifications

• 5+ years of experience in retail management or store leadership.
• Proven ability to drive sales and manage inventories.
• Strong customer service and team development skills.

Responsibilities

• Manage day-to-day store operations and ensure efficiency.
• Lead, train, and develop the sales team.
• Drive sales by setting targets and monitoring KPIs.

Skills

Retail leadership

Sales

Inventory management

Budgeting & P&L

Customer service

Staff development

Education

Tertiary education in business/retail

Tools

POS systems

Retail management software

Job description

About the Role

Our client, a prominent player in the consumer goods sector, is seeking an experienced and results-driven Retail Store Manager to oversee their store operations in Richards Bay, KwaZulu-Natal. This vital role involves managing all aspects of the retail store, including staff leadership, sales performance, inventory management, and customer service excellence. The ideal candidate will possess a strong background in retail management, demonstrating a proven ability to drive sales, control costs, and foster a positive and productive work environment. You will be responsible for ensuring that the store meets and exceeds its targets, upholding the brand's reputation, and delivering an exceptional shopping experience to every customer. This position requires a dynamic leader with excellent interpersonal skills and a deep understanding of the local Richards Bay, KwaZulu-Natal market. We are looking for a motivated individual who can inspire their team and effectively manage the day-to-day operations of a busy retail outlet.

Key Responsibilities

• Manage all day-to-day operations of the retail store, ensuring smooth and efficient functioning.
• Lead, train, motivate, and develop a team of sales associates and support staff.
• Drive sales performance by setting targets, implementing sales strategies, and monitoring key performance indicators.
• Oversee inventory management, including stock ordering, receiving, and stocktaking, to minimize loss and ensure product availability.
• Ensure exceptional customer service standards are met and exceeded at all times.
• Manage store budgets, control expenses, and maximize profitability.
• Implement and maintain visual merchandising standards to create an attractive and engaging store environment.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Handle customer inquiries, complaints, and issues in a professional and timely manner.
• Recruit, onboard, and manage staff performance effectively.

Requirements

• A minimum of 5 years of experience in retail management, with a proven track record of success in store operations.
• Demonstrable leadership skills with experience managing and motivating a retail team.
• Strong understanding of sales techniques, customer service principles, and inventory control.
• Excellent financial acumen, including experience with budgeting and P&L management.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays, as required by the business needs in Richards Bay, KwaZulu-Natal.
• A commitment to delivering outstanding customer experiences.
• Relevant tertiary education or a related qualification is advantageous.
• Knowledge of the local Richards Bay, KwaZulu-Natal retail market is a plus.

Benefits

• Our client offers a competitive salary package, including performance-based incentives and potential for bonuses.
• Employees are eligible for medical aid and retirement fund contributions.
• Opportunities for professional development and career advancement within the company are provided.
• Staff discounts on products are also available.
• This role offers a challenging and rewarding career in the vibrant retail sector of Richards Bay, KwaZulu-Natal.