Senior Retail Sales Associate - Richards Bay

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Employee discounts

Career development

Performance incentives

Long-term career in KwaZulu-Natal

Job summary

Placements24 is seeking a Senior Retail Sales Associate in Richards Bay, KwaZulu-Natal to drive sales and deliver outstanding customer experiences. You will lead by example, apply strong product knowledge, and manage daily store operations with a customer-focused mindset.

Responsibilities include achieving targets, maintaining visual merchandising, handling inventory, and mentoring junior staff. Flexibility to work weekends and holidays is required to align with business needs.

Qualifications

• Proven experience in a retail sales role.
• Excellent communication and interpersonal skills.
• Passion for fashion/retail and merchandising.
• Proficiency in using POS systems and other retail management software.
• Ability to work flexible hours, including weekends and public holidays.
• Prior experience in a senior or supervisory role within retail is advantageous.

Responsibilities

• Achieve and exceed individual and store sales targets through effective sales techniques and product knowledge.
• Provide outstanding customer service, building rapport and loyalty with clients by understanding their needs and offering tailored solutions.
• Maintain a visually appealing and well-organized sales floor, ensuring all merchandise is presented to company standards.
• Assist with inventory management, including receiving, stocking, and cycle counts, to ensure accurate stock levels.
• Process customer transactions accurately and efficiently using the POS system.
• Handle customer inquiries and resolve complaints promptly and professionally, escalating issues when necessary.
• Stay up-to-date with product knowledge, promotions, and company policies to effectively advise customers.
• Collaborate with team members to achieve store objectives and maintain a positive working atmosphere.
• Contribute to the training and mentoring of new sales associates.

Skills

Retail sales

Customer service

Communication

Team leadership

POS systems

Tools

POS software

Job description

About the Role

Our client, a prominent player in the retail sector, is seeking a dynamic and experienced Senior Retail Sales Associate to join their vibrant team in Richards Bay, KwaZulu-Natal . This is an exciting opportunity for a motivated individual to contribute to the success of a leading retail brand, focusing on delivering exceptional customer experiences and driving sales performance. The ideal candidate will possess a passion for retail, a strong understanding of sales strategies, and a commitment to upholding the highest standards of customer service. This role offers a chance to grow within a supportive environment and be part of a company that values its employees and their contributions. We are looking for someone who can lead by example and inspire their colleagues.

Key Responsibilities

• Achieve and exceed individual and store sales targets through effective sales techniques and product knowledge.
• Provide outstanding customer service, building rapport and loyalty with clients by understanding their needs and offering tailored solutions.
• Maintain a visually appealing and well-organized sales floor, ensuring all merchandise is presented to company standards.
• Assist with inventory management, including receiving, stocking, and cycle counts, to ensure accurate stock levels.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer inquiries and resolve complaints promptly and professionally, escalating issues when necessary.
• Stay up-to-date with product knowledge, promotions, and company policies to effectively advise customers.
• Collaborate with team members to achieve store objectives and maintain a positive working atmosphere.
• Contribute to the training and mentoring of new sales associates.

Requirements

• Proven experience in a retail sales role, with a strong track record of achieving sales goals.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• A passion for fashion/retail and a keen eye for merchandising and visual presentation.
• Proficiency in using POS systems and other retail management software.
• Ability to work flexible hours, including weekends and public holidays, as required by the business needs in Richards Bay .
• A proactive and results-oriented attitude with a strong work ethic.
• Team player with the ability to work independently when needed.
• Prior experience in a senior or supervisory role within retail is highly advantageous.

Benefits

• Our client offers a competitive salary package for this role, commensurate with experience.
• In addition to the salary, successful candidates will enjoy employee discounts on merchandise, opportunities for professional development and career advancement within the retail industry, and a supportive and dynamic work environment.
• There are also potential performance-based incentives.
• Join a company that invests in its people and provides a platform for long-term career success in the KwaZulu-Natal region.