Store Manager - Truworths Empangeni

Truworths; South Africa; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Staff discounts

Career development

Job summary

Truworths is seeking an experienced Retail Store Manager for its Richards Bay, KwaZulu-Natal store. You will lead a team, drive sales, manage inventory, and ensure outstanding customer service to meet targets and uphold the brand’s reputation.

The role requires a minimum of 5 years in retail management, strong leadership and financial acumen, and the ability to work flexible hours, including weekends. A tertiary qualification is advantageous and local market knowledge is a plus.

Qualifications

• Minimum 5 years in retail management.
• Proven leadership and the ability to motivate a retail team.
• Strong knowledge of sales techniques, customer service, and inventory control.
• Experience with budgeting and P&L management.
• Proficiency with POS systems and retail management software.
• Willingness to work weekends and holidays as required.

Responsibilities

• Manage all day-to-day operations of the retail store.
• Lead, train, motivate, and develop staff.
• Drive sales by setting targets and implementing strategies.
• Oversee inventory management including stock ordering and stocktaking.
• Ensure exceptional customer service standards.
• Manage store budgets, control expenses, maximize profitability.
• Maintain visual merchandising standards.
• Ensure compliance with company policies and safety regulations.
• Handle customer inquiries and complaints professionally.
• Recruit, onboard, and manage staff performance.

Skills

Leadership

Sales optimization

Customer service

Inventory control

Budgeting & P&L

POS proficiency

Communication

Education

Relevant tertiary education

Job description

About the Role

Our client, a prominent player in the consumer goods sector, is seeking an experienced and results-driven Retail Store Manager to oversee their store operations in Richards Bay, KwaZulu-Natal. This vital role involves managing all aspects of the retail store, including staff leadership, sales performance, inventory management, and customer service excellence. The ideal candidate will possess a strong background in retail management, demonstrating a proven ability to drive sales, control costs, and foster a positive and productive work environment. You will be responsible for ensuring that the store meets and exceeds its targets, upholding the brand's reputation, and delivering an exceptional shopping experience to every customer. This position requires a dynamic leader with excellent interpersonal skills and a deep understanding of the local Richards Bay, KwaZulu-Natal market. We are looking for a motivated individual who can inspire their team and effectively manage the day-to-day operations of a busy retail outlet.

Key Responsibilities

• Manage all day-to-day operations of the retail store, ensuring smooth and efficient functioning.
• Lead, train, motivate, and develop a team of sales associates and support staff.
• Drive sales performance by setting targets, implementing sales strategies, and monitoring key performance indicators.
• Oversee inventory management, including stock ordering, receiving, and stocktaking, to minimize loss and ensure product availability.
• Ensure exceptional customer service standards are met and exceeded at all times.
• Manage store budgets, control expenses, and maximize profitability.
• Implement and maintain visual merchandising standards to create an attractive and engaging store environment.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Handle customer inquiries, complaints, and issues in a professional and timely manner.
• Recruit, onboard, and manage staff performance effectively.

Requirements

• A minimum of 5 years of experience in retail management, with a proven track record of success in store operations.
• Demonstrable leadership skills with experience managing and motivating a retail team.
• Strong understanding of sales techniques, customer service principles, and inventory control.
• Excellent financial acumen, including experience with budgeting and P&L management.
• Proficiency in point-of-sale (POS) systems and retail management software.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays, as required by the business needs in Richards Bay, KwaZulu-Natal.
• A commitment to delivering outstanding customer experiences.
• Relevant tertiary education or a related qualification is advantageous.
• Knowledge of the local Richards Bay, KwaZulu-Natal retail market is a plus.

Benefits

• Competitive salary package, including performance-based incentives and potential for bonuses.
• Medical aid and retirement fund contributions.
• Opportunities for professional development and career advancement within the company.
• Staff discounts on products.
• Challenging and rewarding career in the vibrant retail sector of Richards Bay, KwaZulu-Natal.