Retail Assistant Manager

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Salary incentives

Employee discounts

Career growth

Team culture

Medical aid & retirement fund

Job summary

Placements24 is seeking a motivated Retail Assistant Manager for our Richards Bay branch in KwaZulu-Natal. You will support the Store Manager, drive sales, oversee operations, and lead a high-performing sales team while ensuring outstanding customer service and store presentation.

The role focuses on staff supervision, inventory accuracy, and adherence to policies to deliver a profitable, customer-centric shopping environment.

Qualifications

• Experience in a retail supervisory or assistant management role.
• Strong customer service and sales skills.
• Understanding of retail operations, inventory management, and visual merchandising.
• Excellent communication, leadership, and team management abilities.

Responsibilities

• Assist the Store Manager in daily operations, including opening and closing procedures.
• Supervise and motivate sales associates to meet targets.
• Manage inventory, stock counts, ordering, and stock records.
• Ensure compliance with company policies and standards for operational excellence.
• Handle customer complaints and inquiries to maintain satisfaction.
• Support visual merchandising to keep the store appealing.

Skills

Retail supervision

Customer service

Sales skills

Inventory management

Leadership

Communication

Tools

POS systems

Job description

About the Role

Our client is seeking a motivated and customer-focused Retail Assistant Manager to support the Store Manager in leading their Richards Bay branch. You will play a key role in driving sales, managing store operations, and ensuring the highest levels of customer service are maintained. This position requires a proactive individual who can assist with staff supervision, inventory management, and operational efficiency. The ideal candidate will have a strong understanding of retail best practices and a passion for developing a high-performing sales team, contributing to a positive and profitable store environment.

Key Responsibilities

• Assist the Store Manager in daily operations, including opening and closing procedures.
• Supervise and motivate sales associates, providing guidance and support to ensure performance targets are met.
• Manage inventory effectively, including stock counts, ordering, and ensuring accurate stock records.
• Ensure adherence to all company policies, procedures, and standards for operational excellence.
• Handle customer complaints and inquiries, resolving issues to maintain customer satisfaction.
• Support visual merchandising efforts to ensure the store is well-presented and appealing to customers.

Requirements

• Previous experience in a retail supervisory or assistant management role.
• Strong customer service and sales skills.
• Good understanding of retail operations, inventory management, and visual merchandising.
• Excellent communication, leadership, and team management abilities.
• Ability to work effectively in a fast-paced retail environment.
• Proficiency with POS systems and basic computer applications.

Benefits

• Competitive salary and potential for performance-based incentives.
• Employee discounts on merchandise.
• Opportunities for professional growth and development within the retail sector.
• A supportive team culture focused on collaboration.
• Contribution to medical aid and retirement fund.