Retail Store Manager - WhatJobs Direct

Placements24; Durban; Vor Ort; ZAR 420.000 - 640.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Employee discount on merchandise

Career advancement

Zusammenfassung

Placements24 is recruiting a Retail Store Manager for a flagship Durban store in KwaZulu-Natal. You will lead daily operations, drive sales, and develop a skilled team to deliver outstanding customer experiences.

The role requires at least 5 years in retail management, strong leadership, and a focus on profitability, inventory control, and customer service. A flexible schedule including weekends is expected.

Qualifikationen

• Minimum 5 years in retail management with a proven sales/profit track record.
• Bachelor's degree in Business Administration, Marketing or related field preferred.
• Flexibility to work weekends and evenings.

Aufgaben

• Oversee daily store operations and ensure adherence to standards.
• Develop strategic sales plans to meet revenue targets.
• Recruit, train, motivate and manage a high-performing team.
• Foster a customer-centric culture and exceptional service.
• Manage store inventory, stock control and shrinkage.
• Maintain visual merchandising standards to attract customers.
• Monitor financial performance and take corrective actions.
• Ensure health, safety and security compliance.
• Build relationships with customers and resolve issues promptly.
• Collaborate with corporate on marketing initiatives and operations.

Kenntnisse

Retail management

Leadership

Customer service

Budgeting

POS systems

Ausbildung

Bachelor's degree in Business Administration/Marketing

Tools

Retail management software

Inventory software

Jobbeschreibung

About the Role

Our client, a prominent player in the retail industry, is seeking an experienced and results-oriented Retail Store Manager to lead their flagship store located in Durban, KwaZulu-Natal. This leadership position offers a significant opportunity to shape the store's performance, manage a dedicated team, and drive exceptional customer experiences. The ideal candidate will possess a strong track record in retail management, a strategic mindset, and a passion for delivering outstanding results. You will be responsible for all aspects of store operations, from sales and customer service to staff development and financial management. We are looking for an individual who can inspire their team, foster a positive work culture, and ensure the store consistently meets and exceeds its objectives. This role demands excellent leadership qualities and a deep understanding of the retail landscape in Durban. Our client is committed to nurturing talent and providing a platform for growth for its leaders. The successful applicant will play a pivotal role in enhancing brand presence and customer loyalty in this key market.

Key Responsibilities

• Oversee all daily operations of the retail store, ensuring efficiency and adherence to company standards.
• Develop and implement strategic sales plans to achieve store revenue and profit targets.
• Recruit, train, motivate, and manage a high-performing team of retail staff.
• Foster a customer-centric culture, ensuring exceptional service standards are consistently met.
• Manage store inventory, including stock control, ordering, and minimizing shrinkage.
• Implement and maintain visual merchandising standards to create an appealing store environment.
• Monitor financial performance, including sales, expenses, and profitability, and implement corrective actions as needed.
• Ensure compliance with all health, safety, and security regulations.
• Build strong relationships with customers, resolving complex issues and ensuring high levels of customer satisfaction.
• Collaborate with the corporate office on marketing initiatives, promotions, and operational improvements.

Requirements

• Minimum of 5 years of experience in retail management, with a proven ability to drive sales and profitability.
• Strong leadership and team management skills.
• Excellent understanding of retail operations, merchandising, and inventory control.
• Exceptional customer service and interpersonal skills.
• Proficiency in financial management and budget control.
• Experience with POS systems and retail management software.
• Ability to analyze sales data and develop actionable insights.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Flexibility to work various shifts, including weekends and evenings.
• Resides in or near Durban, KwaZulu-Natal.

Benefits

• Competitive base salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• Generous employee discount on merchandise.
• Opportunities for career advancement and leadership development.
• Annual performance reviews with potential for salary increases.
• Company-provided mobile phone and laptop.
• Paid time off and holiday leave.
• A dynamic and supportive work culture.