Retail Shop Assistant — Customer Service & POS

Clicks Group Limited; Phalaborwa; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A leading retail company in Phalaborwa is seeking a candidate to enhance customer service at the point of sale. Responsibilities include executing operational tasks, ensuring cash safety, promoting the clubcard, and delivering exceptional service. Ideal candidates should have a background in retail/FMCG and meet Grade 12 Maths and English requirements. This is a permanent position that offers the opportunity to contribute to a positive customer experience.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute all operational activities at the point of sale timely and efficiently.
• Maintain high accuracy when scanning merchandise and collecting payments.
• Ensure safe handling of cash at all times.
• Promote the Clicks' clubcard and enroll new members.
• Inform customers about promotions to positively affect sales.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping duties according to standards.
• Support the Group’s vision by living and driving the company values.
• Keep updated knowledge on products, ranges, promotions, and events.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Grade 12 Maths 50%

Grade 12 English 50%

Job description

A leading retail company in Phalaborwa is seeking a candidate to enhance customer service at the point of sale. Responsibilities include executing operational tasks, ensuring cash safety, promoting the clubcard, and delivering exceptional service. Ideal candidates should have a background in retail/FMCG and meet Grade 12 Maths and English requirements. This is a permanent position that offers the opportunity to contribute to a positive customer experience.