Cashier & POS Specialist - Clubcard & Customer Experience

Clicks Group Limited; Pretoria; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A leading retail company in Pretoria is seeking a customer service representative to excel in point of sale operations. Key responsibilities include managing cash transactions, promoting clubcard memberships, and delivering exceptional customer service. The ideal candidate should have a background in retail/FMCG and strong customer orientation. This role offers opportunities to contribute to a positive shopping experience for customers.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Maintain high accuracy when scanning merchandise and handling cash.
• Promote the Clicks' clubcard and enroll new members.
• Ensure customers are aware of promotions to boost sales.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping standards.
• Support the company's vision and values.
• Stay updated on products and promotions to inform customers.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Grade 12 level Maths 50% and English 50%

Job description

A leading retail company in Pretoria is seeking a customer service representative to excel in point of sale operations. Key responsibilities include managing cash transactions, promoting clubcard memberships, and delivering exceptional customer service. The ideal candidate should have a background in retail/FMCG and strong customer orientation. This role offers opportunities to contribute to a positive shopping experience for customers.