Retail Shop Assistant: Customer Service & Merchandising

Clicks Group Limited; Gauteng; On-site; ZAR 111,600 - 167,400; Full time

Job summary

A leading retail company in Gauteng is seeking a dedicated individual for a customer-facing role focused on service excellence at the point of sale. The ideal candidate should have a background in retail/FMCG, strong customer service skills, and be able to efficiently execute various operational activities. This position offers opportunities to grow within a dynamic team that drives customer satisfaction and brand loyalty.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain high accuracy when scanning merchandise and collecting payment.
• Proactively promote the Clicks' clubcard to achieve participation targets.
• Deliver superior customer service as a brand ambassador.
• Efficiently execute merchandising and housekeeping duties according to store standards.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

A leading retail company in Gauteng is seeking a dedicated individual for a customer-facing role focused on service excellence at the point of sale. The ideal candidate should have a background in retail/FMCG, strong customer service skills, and be able to efficiently execute various operational activities. This position offers opportunities to grow within a dynamic team that drives customer satisfaction and brand loyalty.