Customer-Centric Retail Assistant | Clubcard & Promotions

Clicks Group Limited; Bloemfontein; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A leading retail company in Bloemfontein is seeking a customer-facing professional to execute operational activities and deliver exceptional service. Ideal candidates should have skills in planning, problem-solving, and strong customer orientation, with a desirable background in retail or FMCG. A Grade 12 education with pass marks in Maths and English is also preferred. This permanent role supports the company's vision as the first choice health and beauty retailer.

Qualifications

• Experience in a customer facing role within a retail/FMCG store operations environment is desirable.

Responsibilities

• Execute all operational activities at the point of sale efficiently.
• Maintain accuracy when scanning merchandise.
• Handle cash safely at all times.
• Promote clubcard and enroll new members.
• Inform customers about promotions.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping duties.
• Support the group’s vision as a health and beauty retailer.
• Stay updated on products and promotions to inform customers.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering results and meeting customer expectations

Working with people

Persuading and influencing

Coping with pressures and setbacks

Education

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

A leading retail company in Bloemfontein is seeking a customer-facing professional to execute operational activities and deliver exceptional service. Ideal candidates should have skills in planning, problem-solving, and strong customer orientation, with a desirable background in retail or FMCG. A Grade 12 education with pass marks in Maths and English is also preferred. This permanent role supports the company's vision as the first choice health and beauty retailer.