Retail Associate: Customer Experience & POS Pro

Clicks Group Limited; Pretoria; On-site; ZAR 89,280 - 111,600; Full time

Job summary

A leading retail company in South Africa is seeking a dedicated individual to ensure excellence in customer service and operational activities at the point of sale. The ideal candidate will have a background in retail/FMCG, strong customer orientation, and planning skills. Responsibilities include cash handling, promoting clubcard membership, and maintaining merchandising standards. This permanent position offers a chance to contribute to a customer-first environment.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute operational activities at the point of sale effectively.
• Maintain accuracy when scanning merchandise and collecting payments.
• Promote the Clicks' clubcard and enroll new members.
• Make customers aware of promotions to boost sales.
• Deliver superior customer service as a brand ambassador.
• Execute merchandising and maintain store standards.
• Support the Group’s vision by upholding company values.
• Stay updated on products and promotions to assist customers.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

A leading retail company in South Africa is seeking a dedicated individual to ensure excellence in customer service and operational activities at the point of sale. The ideal candidate will have a background in retail/FMCG, strong customer orientation, and planning skills. Responsibilities include cash handling, promoting clubcard membership, and maintaining merchandising standards. This permanent position offers a chance to contribute to a customer-first environment.