Retail Shift Supervisor

Placements24; Graafwater; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Career advancement opportunities

Employee discounts

Supervisory experience in retail

Supportive work environment

Regular training

Job summary

Placements24 seeks a motivated Retail Shift Supervisor to oversee daily operations during assigned shifts in Paarl, Western Cape. The role focuses on maintaining customer service standards, supervising staff, and driving sales while ensuring policy compliance.

You will manage opening/closing procedures, handle cash and POS tasks, train new staff, and resolve customer issues to deliver a smooth shopping experience for guests and a productive team environment.

Qualifications

• Previous experience in retail with supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to motivate and lead a small team.
• Good organizational skills and attention to detail.
• Proficient with POS systems and cash handling.
• Flexible hours including weekends and evenings.
• High school diploma or equivalent.

Responsibilities

• Supervise retail staff during shifts to ensure productivity.
• Manage daily store operations including opening and closing procedures.
• Provide excellent customer service and resolve issues promptly.
• Monitor sales performance and assist in implementing strategies to achieve targets.
• Ensure stock is replenished, displays are maintained, and the store is kept clean and organized.
• Handle cash management, including POS transactions and reconciliation at the end of shifts.
• Train and mentor new staff on store operations and customer service standards.
• Enforce company policies, procedures, and health and safety regulations.
• Assist with inventory counts and stock management as needed.
• Act as the primary point of contact for issues arising during the shift.

Skills

Leadership

Customer service

Communication

POS familiarity

Cash handling

Organizational skills

Problem solving

Team motivation

Education

High school diploma

Tools

POS systems

Job description

About the Role

Our client is seeking a motivated and reliable Retail Shift Supervisor to oversee daily operations during their assigned shifts in Paarl, Western Cape. This role is essential for ensuring that the store runs smoothly, customer service standards are met, and the team is motivated and productive. The Shift Supervisor will be responsible for managing staff, handling customer issues, overseeing sales activities, and ensuring adherence to all company policies. The ideal candidate will have previous retail experience, strong leadership potential, and a commitment to delivering excellent customer service. This is an excellent opportunity to step into a supervisory role and contribute to the success of a busy retail environment in Paarl. You will play a key part in driving sales and maintaining operational efficiency during your shifts, ensuring a positive experience for both customers and staff.

Key Responsibilities

• Supervise and direct retail staff during assigned shifts to ensure productivity and adherence to procedures.
• Manage daily store operations, including opening and closing procedures.
• Provide excellent customer service, address customer concerns, and resolve issues promptly.
• Monitor sales performance and assist in implementing strategies to achieve targets.
• Ensure stock is replenished, displays are maintained, and the store is kept clean and organized.
• Handle cash management, including POS transactions and reconciliation at the end of shifts.
• Train and mentor new staff members on store operations and customer service standards.
• Enforce company policies, procedures, and health and safety regulations.
• Assist with inventory counts and stock management as needed.
• Act as the primary point of contact for issues arising during the shift.

Requirements

• Previous experience in a retail environment, with some supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to motivate and lead a small team effectively.
• Good organizational skills and attention to detail.
• Proficiency with point-of-sale (POS) systems and cash handling.
• Ability to work flexible hours, including weekends and evenings, in Paarl.
• Problem-solving skills and the ability to make sound decisions under pressure.
• A positive and proactive attitude towards work and team collaboration.
• Understanding of retail sales techniques and stock management.
• High school diploma or equivalent qualification required.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Opportunities for career advancement within the retail sector.
• Employee discounts on store merchandise.
• Valuable supervisory experience in a retail setting.
• A supportive and dynamic work environment in Western Cape.
• Regular training to enhance skills.