Retail Service Lead — POS & Store Operations

Clicks Group; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group in Western Cape seeks a Service Advisor to manage POS operations and deliver exceptional customer service at a Clicks Store. The role reports to the Store Manager and focuses on controlling stock, cash, and admin duties while ensuring high service standards.

Key responsibilities include directing daily store operations, staff supervision, and driving clubcard promotions to reach targets. This permanent role requires 45 hours over 6 days and aligns with EE objectives.

Qualifications

• Grade 12 with Maths and English at least 50%
• 1 year experience in a customer-facing retail/store operations role
• Numeracy and stock management experience

Responsibilities

• Direct and control all POS operations efficiently and in a timely manner
• Manage stock and cash, minimising shrinkage and ensuring housekeeping and admin standards
• Train shop assistants and cashiers to deliver service excellence
• Ensure staffing aligns with work schedules, policies, and labour laws
• Resolve customer queries promptly per company policies
• Drive Clicks Clubcard promotions to meet participation targets
• Maintain stock security and accurate admin related to stock losses and security at POS
• Provide friendly, professional service as a brand ambassador
• Support the group’s vision as a customer-first health & beauty retailer
• Keep knowledge updated on products, promotions, and events

Skills

Financial management

Retail/FMCG

Stock control

Customer service

Labour legislation

Interpersonal skills

Planning & organising

Leadership

Problem solving

Team supervision

Education

Grade 12

Maths 50%

English 50%

Job description

Clicks Group in Western Cape seeks a Service Advisor to manage POS operations and deliver exceptional customer service at a Clicks Store. The role reports to the Store Manager and focuses on controlling stock, cash, and admin duties while ensuring high service standards.

Key responsibilities include directing daily store operations, staff supervision, and driving clubcard promotions to reach targets. This permanent role requires 45 hours over 6 days and aligns with EE objectives.