Service Leader - Store POS & Stock Control

Clicks Group Limited; Heidelberg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group in Gauteng, South Africa, is seeking a Service Advisor to deliver fast, friendly customer service at the point of sale and manage POS operations. This permanent role reports to Store Manager and requires ensuring stock and cash are controlled, staff trained, and customer queries resolved in line with company policies.

The position involves 45 hours over 6 days per week, with emphasis on service excellence, stock control, and promotions like Clicks Clubcard to meet targets.

Qualifications

• Desirable: Maths 50% and English 50% at grade 12 level
• 1 year' experience in a customer facing role, overseeing a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Responsibilities

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Customer service

Stock management

Cash handling

Team supervision

Education

Grade 12

Tools

POS system

Job description

Clicks Group in Gauteng, South Africa, is seeking a Service Advisor to deliver fast, friendly customer service at the point of sale and manage POS operations. This permanent role reports to Store Manager and requires ensuring stock and cash are controlled, staff trained, and customer queries resolved in line with company policies.

The position involves 45 hours over 6 days per week, with emphasis on service excellence, stock control, and promotions like Clicks Clubcard to meet targets.