Retail Service Lead - POS, Stock & Customer Experience

Clicks Group Limited

Kathu

On-site

ZAR 120,000 - 180,000

Full time

44 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Clicks Group is seeking a Service Advisor at a Kathu store to deliver fast, friendly service and manage POS operations. You will control stock, cash handling and housekeeping while guiding shop assistants and cashiers to meet service standards.

You will be responsible for staffing in line with schedules, resolving customer queries and promoting Clicks clubcard participation, ensuring secure stock management and adherence to company policies.

Qualifications

Desirable: Maths 50% and English 50% at grade 12 level
1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
Numeracy and stock management experience

Responsibilities

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and POS operational activities.
To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.